European Wax Center +17

I usually don't download apps for services because who needs the extra hassle? But this app was super simple! My newly created account integrated smoothly with my existing information from just calling to set up my appointments, including my upcoming appointment and wax pass information. I was able to reschedule easily -- they even made it so it automatically selected my usual technician and I didn't have to search for her work days & times. My only recommendation for making this app better is to remove some of the graphics to allow it to run a little faster. It's not SLOW, but does seem to glitch a little when loading a new page before it fixes itself.

This app doesn’t show the reservations that are made for you at the EWC location. So at the end of each appointment they ask me if I would like to schedule my follow up and I say yes. It’s a Brazilian so I don’t come back for 4-5 weeks. I try referencing the app to confirm the date and time and there’s no indication that I have a reservation. I try checking my emails to confirm and I don’t see any confirmation emails confirming The appointment I just made at the location. When you make an appointment in the app it sends you a confirmation email. The app doesn’t register any reservations that you have made in person and even when you go through the website it shows as though you don’t have anything booked... the app doesn’t track your last visits or who was your sever so if you don’t remember their name you can’t book your follow up with them. When it sends out the confirmation email it doesn’t include the servers name.... Also the app makes you book an appointment through the website so it’s kind of like what’s the point of having an app?

In short, it would help if the app tracked all your prior visits at least the date, location, and name of server. It would also help if the app displayed appointments made through the app as well as those made on site in one of the many EWC locations.

i’ve been using the app in its different iterations since about 2018 or so. it’s always been broken. at one point in 2019 or 2020 it completely stopped working and it seems they gave up on it and the website, so scheduling an appointment was frustrating.

this new app doesn’t seem to be much better. the design is slightly more appealing to look at but the UX has not improved. the scheduling feature almost always has something wrong with it - once i went to reschedule an appointment and it was showing me that there were no availabilities at all for the rest of time. had to cancel and rebook completely. after one particularly bad appointment, i was prompted to rate my experience, but then that pop up went away before i could do anything and i have not been able to find it since. currently, im stuck with a loading screen that is preventing me from selecting anything at all and it won’t go away, even when i close the app and restart it.

it’s genuinely one of the worst apps i’ve still felt compelled to use because i hate making phone calls and almost always have to reschedule my appointments due to work.