StyleSeat - Salon Appointments +4

I have been using StyleSeat for eight years!! The honeymoon years were great when there was no monthly fee and my clients weren’t charged to booked. After the monthly fee for stylists was set everything about the quality seemed to change. My issue isn’t the monthly fee but it seemed to give StyleSeat a false sense of permission to control my appointments. I’m aware that there is a commission based type booking option but why would I pay StyleSeat for the work I do. Especially if I’m not getting business friendly performance from it. I’ve tried adjusting the premium pricing but it keeps resurfacing. I’ve turned off the auto-checkout and my clients have also but it is still set when my clients book. And it can’t be removed. I don’t accept normally payments thru StyleSeat because there’s another 3% fee on top of the monthly fee I pay and the $1 for booking that my clients pay. But the auto-checkout forces me to accept payment thru StyleSeat and receive a payout minus their cut. And at least 5 times out of the week I try to access my calendar and I literally get a blank screen for extended periods of time. Sometimes i cannot even tell my client what their total is because I’m looking at a blank white screen! I’ve tried resetting the app and I even bought a new phone. I’m at my wits end and ready to switch to another booking application. This app slows me down in checking out clients and it makes me look unprofessional and unorganized in front of my clients.

Hi there, first and foremost, I want to thank you for being a long-time StyleSeat Professional we appreciate it more than you know! We also appreciate your feedback. Our community's input is vital to our ability to develop a product that ultimately makes your life easier.
We always aim to provide a smooth booking experience for your clients from reminders to re-book, to paying for their appointment in just a few taps. To run your business effectively and cover operational costs such as marketing, a recommendations engine, and a payments platform, we've applied this booking fee. There are many more exciting features for your clients in the pipeline.

Automatic checkout provides a quick, safe, and easy way to check out your clients. Automatic checkout is a requirement for some of our growth features that help you earn more revenue and build your clientele. If you chose to opt out entirely you may miss out on the benefits of these features. We would love to help. I member of our Success Team will be in touch with you shortly to help troubleshoot any issues you are having. Thanks so much.

I have been using this app for at least 6+ years. In the beginning clients along with myself loved the app! It was so user friendly and helped out a lot. As the years have gone by- especially once they started charging a high monthly fee of $35- the glitches started and constant updating. Now they have a feature where clients HAVE to put in a credit card in order to book. In the past this was always an option and the stylist had control to keep it on or not. I am finding this very frustrating & clients cards are getting "auto checked out" when they have always been cash & check customers. With the amount of data breaches I don't blame anyone for not wanting to store their card in a system. The app is constantly changing and it's difficult for myself and clients to keep up with. I never know the exact protocol. Also, it's near impossible to get a sincere response from their customer service. There still is no customer service phone number listed anywhere- simply email. When I do send emails most the time I get an auto response back and very generic directions or steps forward. This is especially frustrating dealing with payments. If you asked me 4 years ago how I like this app I would have had nothing but great things to say! Moving forward now I'm hoping to find something more reliable and hopefully not so expensive. Look else where before you sign up for styleseat

Hi there,

First and foremost, I want to thank you for your patience in a follow-up; we appreciate it more than you know! We also appreciate your candid feedback. Our user’s input is vital to our ability to develop a product that ultimately makes their lives easier. We value you as a part of our StyleSeat community. OUr support team strives to be advocates for our users. I apologize if your support inquiry was handled improperly. We would love to get your issues worked out. Can you please email support@styleseat.com and put "App Review" in the subject line? Thank you!

*********ATTENTION!!!!!!****** think long and hard and do your research before joining this company!!!!!! I don’t even know where to start. It is not near impossible to get in contact to fix a problem, it is just impossible! Which was THE number determining factor of me switching services. How on earth after being around for so long, do they have zero support when needing to talk to someone other than email????? I don’t get it. Especially when their competitors do.
I unsubscribed last month to finally make a switch. This past week i had an oops on my part and missed a day if transferring times of appts. I’m lucky my first client was so understanding of my mistake. I tried to contact styleseat to see what i can do to just see my books to make sure i wasn’t missing any other days. No one responded or be found! So today i get an email saying i have an appt. but won’t say what just the time. i thought i could quickly check and unsubscribe right away without having to pay a whole month I’m not using. Nope it’s pending in my back account.
No customer care to call. They have a phone number on my bank statement from previous withdrawals with styleseat so my bank gave me that phone number. Which just goes to a recording of a different company....
If you’re on the fence about joining or switching, don’t join and definitely switch! Far better services that offer so much more and they are cheaper! And have all the support you need :)

Hi Kristin, so sorry to hear you had trouble getting the support needed.
Please do not misunderstand this as any lack of interest to want to help -- we're here to support you! After experimenting with different approaches, we have found that starting with email or text message enables us to provide the fastest response. We focus on providing fast and high-quality responses by email, or text so you are always in contact with a person that can help first hand. We are growing our support team to be able to offer the best most efficient help for you. We would love to know more about your Issues so we can improve. Please email us at support@styleseat.com with "App Review" Thank you.