Eurowings +4

Spoke with a great customer service representative today who quickly and professionally fixed my ticket right before traveling. Thank you so much and will travel often with this airlines!

I was trying to go to Salzburg from Hamburg. Got the the airport early wanted at gate C07 and kept checking for updates on the app for gate changes and listening for any announcements. No info change on the app also Eurowings doesn’t count paying attention to your app as being responsible. I missed my flight and it’s apparently “my fault” granted when 5 of us ran to the correct gate from the original gate there was still a bus outside the door and still 20 minutes before the flight took off. But no they wouldn’t let any of the 5 of us get on the plane. They sent us to customer service which was a joke. It was more like customer judgement and ridicule and they didn’t want to deal with us so they put us on the phone with another customer service rep he only offered to refund the airport tax. He then passed us off to another rep and the real kicker, one of the desk reps comes over and decides we’ve been on the phone for too long and threatens to hang up the phone and call security. Don’t fly with Eurowings. Spend a little extra go somewhere else.

Do not try to book flights using this app! I have tried to book flights using this app for over a year, and always have this problem. When I get to entering my credit card as a last step of the booking, all data previously entered gets deleted and the booking doesn’t go through. Only possible way is to book on website! Unforgivable not to fix such a basic app error for such a long time. Several people I’ve talked to have the same experience. Another example of Lufthansa‘s awful and backward service. This is an airline unable to deal with technology and stuck in the 1990s. I say this regretfully as I’ve been a HON circle member for many years in the past and tended to like them.