Excellus BCBS 12+

App layout is good, functionality is bad

My main complaint with the app and the website is that for me to look up a doctor or hospital to see if they are in network or to basically find service, which is what I’m guessing should be the most important feature, I have to be transferred to an external website through the app and re-enter my information and it’s flimsy, slow, has bad data and not easy to use. I don’t live in the NY state area but the plan I’m on is nationwide. The app should accommodate this without the hoops of going to an external badly managed and run website.

Cannot view member cards

I was hoping this app would save me having to keep my member cards with me, but I'm getting the "tap to retry" where the member card should be. Although it's convenient to be able to check coverage and search for providers, this app is not more useful than the website without the ability to display my cards.

Developer Response ,

Hi @fozzerino - we're sorry to hear this. What kind of device are you on? I'm going to look into this for you. Feel free to email us more details at myexperience@excellus.com. Thanks!

Finally!

Been waiting for this app for a long time so I don’t always have to carry my insurance cards on me! I already have all my store reward cards and gift cards on my phone through different apps (Stocard and Gyft). The only reason I didn’t give this app 5 stars is because my dental insurance card that I have through Excellus BCBS is not viewable in the app. Please add this feature because I always forgot my insurance cards when I go to the doctor.

Developer Response ,

Hi @Lisathewisa - Thank you for using the app and for that valuable feedback! I will pass this onto the team regarding your dental insurance cards. Would you be interested in sharing more feedback as we make improvements? If so, please feel free to email us at myexperience@excellus.com with your information and I'd be happy to set up time for us to talk. Thank you again! - Lauren, Customer Experience Team