iPhone Screenshots

Description

Excellus BlueCross BlueShield is a nonprofit independent licensee of the Blue Cross Blue Shield Association. All rights reserved.

Excellus BlueCross BlueShield members can use our app to log in and access health plan information on-the-go.

You will have instant and convenient access to:

- View and Order Member Card(s)
- Track Deductibles and Out-of-Pocket Spending*
- Check Coverage
- Find a Doctor, Urgent Care or Hospital
- Go Paperless
- View and Filter Claims

*Please note that spending charts are only applicable for High Deductible health plan members.

What’s New

Version 2.7.9

Minor Enhancements and Bug Fixes

Ratings and Reviews

2.3 out of 5
82 Ratings

82 Ratings

Drooby7337 ,

App layout is good, functionality is bad

My main complaint with the app and the website is that for me to look up a doctor or hospital to see if they are in network or to basically find service, which is what I’m guessing should be the most important feature, I have to be transferred to an external website through the app and re-enter my information and it’s flimsy, slow, has bad data and not easy to use. I don’t live in the NY state area but the plan I’m on is nationwide. The app should accommodate this without the hoops of going to an external badly managed and run website.

fozzerino ,

Cannot view member cards

I was hoping this app would save me having to keep my member cards with me, but I'm getting the "tap to retry" where the member card should be. Although it's convenient to be able to check coverage and search for providers, this app is not more useful than the website without the ability to display my cards.

Developer Response ,

Hi @fozzerino - we're sorry to hear this. What kind of device are you on? I'm going to look into this for you. Feel free to email us more details at myexperience@excellus.com. Thanks!

Lisathewisa ,

Finally!

Been waiting for this app for a long time so I don’t always have to carry my insurance cards on me! I already have all my store reward cards and gift cards on my phone through different apps (Stocard and Gyft). The only reason I didn’t give this app 5 stars is because my dental insurance card that I have through Excellus BCBS is not viewable in the app. Please add this feature because I always forgot my insurance cards when I go to the doctor.

Developer Response ,

Hi @Lisathewisa - Thank you for using the app and for that valuable feedback! I will pass this onto the team regarding your dental insurance cards. Would you be interested in sharing more feedback as we make improvements? If so, please feel free to email us at myexperience@excellus.com with your information and I'd be happy to set up time for us to talk. Thank you again! - Lauren, Customer Experience Team

App Privacy

The developer, Excellus Health Plan, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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