Our mobile banking application allows you to check balances, transfer funds, view transactions and check messages anywhere, anytime. It’s fast and available to all of our online banking users. With this app you can:
- Check balances 24/7
- View pending transactions
- Create, approve, cancel or view funds transfers
- View transaction history
- Send and receive secure messages
- Access branch hours and location information
Ratings and Reviews
First of all I try to submit the review with 1 Star but it wouldn’t accept. Now giving 5 stars just to get review submitted.
I have had several issues with the new system. Bill pay is Not user friendly, I’ve had to call in several times for help. Most oblivious issue with the app is to see pending and already paid bills. Prior app was Easy! I just paid off my Honda loan and wanted to not have the reoccurring bill to Honda sent. I call customer service and it took her several tries to figure out why it wouldn’t stop a future payment.
The a few years ago when Exchange Bank changed systems there were also glitches. Not sure how it could be more thoroughly checked before rolling a new system out but figure it out or plan on losing customers.
All in all if I hadn’t been with the Exchange Bank since the 1970s I would definitely be changing banks.
Every nickname I try is taken?
Challenging mobile interface
This particular edition of the mobile app is clumsy and not mobile user friendly. This is particularly true for bill pay - something I use and depend on extensively.
First, not all key information is visible on the screen while making transactions, leading to -sometimes very significant errors. It also has a floating, rather than fixed decimal in this part of the app. This has led to very expensive mistakes.
It is not intuitive, and trying to muddle through can lead to unplanned issues, such as hiding the bill i’m trying to pay. It will show the last amount paid, which is helpful, but beyond that, good luck. The only two ways to find out prior payment history are to pay what you think you owe, or review the whole account history through all transactions. It would be very helpful if they had a link to prior transactions on the front screen of a payee.
I do like the actual calendar next to the amount. This is quite helpful, thank you.
For funds transfers, there are now several steps to transfer from one account to another. Sometimes, once a transaction goes through, there is no indication within either account that a transaction ever took place- again leading to errors. For parents trying to help young adults fly the coop, this is very frustrating! Same with giving allowances- it appears that in the evening, in particular, this is problematic.
IS ANYONE PAYING ATTENTION?
I was told by a bank representative that the app change was because there were problems with commercial banking, so they changed companies.
The bill pay is absolutely the worst! It used to be so user-friendly. On the right hand side you could see your pending bills, when they were going to be paid, and a total. With one glance, you could figure out your budget.
It’s also more difficult to see payment history with a particular payer.
The worst though is that I used to set up automatic E-bill payments which were shown in the pending. I actually went in and spent almost a half an hour with a teller who Skyped someone in the bank and together they could not figure out how to set this up again with the new system. I had to resort to letting different companies go into my checking account and pay my bills on the due date, something I really don’t like. The worst thing is I don’t see my pending payments anymore. All of a sudden I get a notice that the money has been taken out of my account.
I too am loyal to Exchange Bank, but I am seriously considering leaving. They spent so much money alerting us over and over about this “wonderful” forthcoming change . They seriously should reach out at the same level to their individual accounts and get some feedback.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Exchange Bank
- 43.3 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
English, Spanish, Traditional Chinese
- Age Rating
- © Exchange Bank
With Family Sharing set up, up to six family members can use this app.