Expedia: Hotels, Flights & Car 4+

Super impressed with SpringHill suites

I am super impressed with SpringHill suites. Customer service in the lobby was fantastic and they made sure that my request for no feather pillows was executed immediately. I’m deathly allergic to down, so I really appreciated the prompt attention. The restaurant lounge has some really nice food choices, burgers, fish & chips, teriyaki bowls, wings and a chocolate cookie ala mode all for decent prices which is pretty rare in Vegas and the service was awesome!! The room was clean and large. I love the fact that the toilet is separate from the shower and that there is a couch in the sitting area and a desk, side tables next to the beds on both sides and a safe, microwave and refrigerator/freezer. They also include shampoo, conditioner, and body wash in the shower. I brought my own but it was nice that they offer that. Only two things I would change is bigger drawers for clothing storage they were pretty small although they did have a nice closet to hang up items, but I like to put my stuff in drawers, but that’s just my preference. And the carpeting is kind of harsh on sensitive feet. I would suggest packing some slippers if you have sensitive feet. Another plus is the location it is manageable walk to the Las Vegas Convention Center. All in all I am enjoying my stay.

Expedia STOLE my $$$!!! ( after posting review they gave a refund)

Update: Expedia reached out. I called them back and the lady I spoke to was very understanding. They issued me a refund for my rental car. Thank you Expedia for making this situation right!

I booked a flight, hotel and rental car through Expedia. Prepaid for all of it. Upon getting to the airport at 12:30 am the Hertz rental car worker was extremely rude and told us we could not take our rental car that was paid in full because we did not have a credit card. (We don’t do debt) There is a policy that allows customers to use a debit card if they have two proofs of identification and a return flight booked. He didn’t even consider letting us use that option. He closed shop and went home (clearly didn’t want to be there). A very nice lady working at the Avis counter gave us a number for a taxi to the hotel (thank goodness one was open at this time of night). We then notified Expedia and they absolutely refused to give us a vehicle or refund! We still needed a rental to get to our grandfather’s funeral. They were no help. They said because we didn’t have a credit card, they couldn’t refund us. We paid for nothing!! And Hertz assured us they were not paid for the car. (They also assured us they would deal with their rude employee) This is unacceptable, especially since their policy states that a debit card could have been used. I will NEVER use Expedia again!!!!!

Developer Response ,

We’re sorry you’ve had a frustrating experience with our customer service team. We want to better understand what’s happened, but unfortunately, we can’t direct message in the app store. Can you reach out to our direct support channels at Expedia.com/service so we can look into this for you?

Expedia makes trouble! Never solve problem.

They will cancel your appointment without any notification. If there is an overbooked situation, hotel will cancel those booked by Expedia, even if you booked more than a week ago, even if you already paid your full price. And when you arrived late at night at an area you are not familiar with, you were tired and with sleepy kids. They just let you know there is no room for you even if you paid full price a week ago. Hotel said they told Expedia but Expedia doesn’t do their work. If we could get any messages or calls earlier we could do something to find another hotel, but they don’t care. I don’t know whose responsibility it is, Expedia or the hotel, but no one cares about customers. Now time customer’s satisfaction and contractual spirit aren’t what those doing business care, you already pay your money, so now you are the fish on the chopping block. They won’t lose anything, that’s all. And we customers should responsible for all the thing, find another hotel, make a lot call in your car during late night in a totally strange area, kids sleeping and crying, drove an hour long , pay twice more to find another room. As customers we did nothing wrong, why should we suffer and pay for your violation of contract? Expedia is really irresponsible, disrespectful to customers, no contractual spirit. Expedia makes trouble! They never solve problem when there is things happen! Worst experience ever and will never use Expedia again!

Developer Response ,

Thanks for letting us know. We’re sorry you experienced this frustrating issue. We would like to investigate but aren’t able to direct message on the app store. Can you reach out to our direct support channels at Expedia.com/service, so we can investigate for you?