Experian‪®‬ 4+

Automatic auto pay

I cannot stand how every time you sign up with an account with an Experian representative or on the app it automatically signed you up to make a 2499 purchase and other I’ve seen five and $10 purchases without your consent or knowledge of consent and then they outsource your information to foreign countries, They use individuals who work from home from India Pakistan and other places that actually sell your information on the black market or the dark web. So while allowing their employees to sell your information they’re also billing you without your consent and not allowing you to utilize the free, free credit report app like you have stated in your contracts. I have fully reviewed your contract and then nowhere does it say you have to call in and cancel out the free subscription before the charges are automatic. Therefore they’ll steal your money let you look at your credit and then sell your information on the dark web by way of their employees that they hire outside of the country which causes the data breach in the first place. You guys need to fix your entire system

too sloppy to justify its demand for subscription

I will never consider paying for an app that will send push notifications for a credit score change and only display that change within a tab after a boring, long infographic of your credit score over time. You don’t need to see this, however, because the home screen will just keep displaying your old one for weeks (months? who knows how much longer it will be). I also get notifications to see what caused the change and when I open the app and try to open the message it takes me nowhere.

I can’t conceive of a reason why I would fork over money to experience this annoying app with all 3 credit bureaus when it can’t even manage to display an accurate score from one of them on the main home screen of the app for heavens sake.

At this point in time I am more satisfied with the FICO credit check offered by my credit card app (for free) that does nothing more than show my score. It does what this app apparently places below their subscription sales pitch: provide up to date information on the main homepage with no annoying frills and shoehorned animations. It is frustrating how little this app needs to be acceptable and yet it somehow fails to meet them. How can you send push notifications asking me “have you checked your credit score recently?” and dump me to a homepage with month old info, making me seek out my current score if I do actually wish to check it?

Developer Response ,

Hello Jenna. We’re sorry that we didn't meet your expectations. Please let us know what we can do to improve via email at AppSupport@experian.com. We will try our best to address your concerns. Thank you. -Stacey

Experian SMARTMONEY

I do not recommend for using Experian as a bank account for using their checking account! I’ve had nothing, but issues you call customer service you get transferred a million time only supervisors can communicate everyone else act like robots. I’m tryna access my virtual card online or by app, but due to me not having access to the phone number on file I tried to update my phone number then I get someone that tells me that it takes 5-7 days to get my phone number updated. I’m currently without a car becus I can not access the virtual card to pay my bills online my car dealership will cut you off if you can’t pay car payment & insurance which are both currently due, but since I can not access the virtual card to see my 16 card digits I have to wait until my new card to arrive in the mail to pay my bills. I just got off the phone to be escalated to a supervisor & I was told they’re gone for the day. I’ve been doing call center work for 6years a supervisor is ALWAYS available or a lead. This is very inconvenient for me as I do not have access to the virtual card to pay bills nor is customer service is of any service to help. By reading other reviews I see that Experian is not offering their full services by paying for membership they’re getting false information as their credit scores which I was interested in upgrading my membership but per reviews I will keep my free membership.

Developer Response ,

Hi Wydeshia. Thanks for reaching out to us. We are happy to help. Can you please reach out to us via social media on Facebook, Twitter, or Instagram? If you do not have access to social media, please contact us via the Contact Us section on your membership. We’d be happy to help you further. Thank you. -Lori