Experian‪®‬ 4+

I tried to update one of my old cards through the bank that purchased the company cardholders info. I went through the company’s application process, passed that, then was told that I had to contact Experian to unfreeze my account. Went Experian’s question process, got all the questions answered correctly. I then called company back with the pin, to be told that the file was still frozen. The credit was not able to use the pin because that is not the way they do it. Had to go and do a temporary unfreeze, that worked, got denied the card from the bank, after answering all the questions correctly from Experian. I have very good credit. This was for a purchase I wanted to make before the price increased. All I needed to do was update my old card. I now had to leave my credit file unfrozen for a day. I was able through the App to lock my file back. There is no way to speak to anyone to get problems like this resolved. Extremely disappointed.

Hi there. Thanks for the feedback. If you have any questions or concerns, please email us at AppSupport@experian.com. -Moneake

Signed up for free subscription. Tried to cancel within 10mins as the app said you can cancel anytime within the specified period of time. App won’t let me cancel the subscription. I went through the app and found the section to cancel membership/subscription but when you click that section it continually loads and never populates. I don’t have any connection issues and I’m connected to Wi-Fi and everything else in the app works perfectly fine and loads right away; but, mysteriously, when you try to cancel it won’t populate. Guess what else won’t populate within the app? Contacting support. That doesn’t populate either. Sure, they show you the link to click in the app but it takes you to a screen that never loads so you cannot contact them and you can’t cancel like they stated you can. This is a scam. This isn’t right. This is wrong. I had payed for them in the past on the web (not the app) and when I tried to cancel there I also ran into issues: they couldn’t verify my identity in order to cancel. I signed up for the app to get my credit score as my veteran friend advised me to do like he did but it wouldn’t show me my credit score (I have one btw and other places have showed me that in the past) but some how I can’t see my score through experian and they get you to signup but then block you from canceling. What a joke of a company. No one should use this product.

Hi there. Thanks for reaching out to us. We are happy to help. Can you please reach out to us via social media on Facebook, Twitter, or Instagram? If you do not have access to social media, please contact us via the Contact Us section on your membership. We’d be happy to help you further. Thank you. -Lori

Don’t waste your money paying for so call premium monitoring and access to your credit scores from the other two credit bureaus. Experian lowers your FICO score on their site just to get you to add features to try and “boost” your score. After going to the another credit bureau’s site, I noted that my credit score was much higher than what Experian was showing for that bureau on their site. Experian’s monitoring is low level. And, if there an alert, the information Experian provides is vague.

Trying to speak with a specialist used to be easy. Now it’s an almost 30 minute wait. And, it takes almost 10 minutes trying to get around their automated AI to get to a specialist. Their specialists used to be top notch. Not anymore! The specialist I finally spoke to sounded like he really didn’t want to be bothered with my question. Yet, he said he couldn’t transfer me to the department that could answer my question without getting “all” of my confidential information first via an unprotected phone line.

My advice, lock your credit report at all three bureaus and request your free credit report from each bureau once a year. Don’t fall into the trap of paying Experian to make available to you your credit report from the other two bureaus.

 Hi there. Thanks for reaching out to us. We are happy to help. Can you please reach out to us via social media on Facebook, Twitter, or Instagram? If you do not have access to social media, please contact us via the Contact Us section on your membership. We’d be happy to help you further. Thank you. -Lori