ezCater - Business Catering 4+

There seems to be a process problem within ezCater...

I wish this were an isolated event, because I like the ease of using EZ cater. However, AGAIN, today, I have a caterer that didn’t show for lunch, DESPITE accepting the order and DESPITE getting a text this morning that my lunch delivery was OK. When the EZCater rep called the caterer, the caterer seemed to not know they had a lunch. I can accept that perhaps the caterer may have forgotten or was disorganized and that is their fault. What I can’t understand, though, is how I get confirmation that my lunch is okay if the caterer isn’t actually contacted that morning and providing actual confirmation! This is not an isolated incident, unfortunately. It has happened at least 5 times in the last couple of years. In my 20 years within the industry, I didn’t have this happen 5 times in all the years combined before using ezCater! I think it’s time I broke up with ezcater. It’s rude to the offices I call on and ends up making ME look bad.

*** UPDATE***- I had the opportunity to talk directly with the caterer and realized that it was ENTIRELY their fault. Here is what I have determined... some caterers are just DISORGANIZED and so ezCater can be hard for those caterers to stay on top of their bookings. I’ve started booking my lunches closer to the date to at least attempt to avoid the lunch getting forgotten about by the caterer. I’ve been pleased with ezcater’s response every time I have had a problem.

Developer Response ,

Hello Georgia, I sincerely apologize for what happened with your experiences. Being told everything is on track, only to ultimately find out the food was not prepared is way beyond disappointing and frustrating. We consider this to be completely unacceptable and not representative of the ezCater experience that we strive to maintain. We work hard to ensure clear lines of communication and have many checks and balances in place to prevent and resolve issues, but in this case, we certainly were not successful. Though I was unable to locate your account based on your username, our customer service team would love to be able to make it up to you as well as ensure the communication concerns with the catering partner in this instance is being actively resolved. I hope you will give us another chance, so we can prove to you this is not a pattern. If so, please reach out to us at support@ezcater.com or give us a call at 1-800-488-1803 so that we can focus on optimizing your future order experiences. Just let us know and we'll handle the details! - Justina, Customer Service.

Totally a “if I could give 0 stars”...situation

“Oh Crumbs, an error has occurred please try again”. If I had a nickel for every time I got that message with this app. I’ve reported that not only does the app NEVER WORK on my phone, it also Never works on my iPad, AND I can’t access the website via the internet. The response? It seems to only happen to me. I find that unbelievable. I’ve been able to place literally a few orders over the years because it it so glitchy and unreliable. Those reward points that sound so great...? Well, mine expired because I couldn’t place orders to get to a threshold to earn enough to cash out! And I’m ordering, just not through EZCater because IT NEVER WORKS! I am 20+ years in Medical sales. I spend a lot and I can’t ever get this service to work. On a side note, a teammate used them for a joint call we did-caterer never showed to a nursing staff meeting of 30 people. They didn’t get dinner because of EZC. I try it again every few months to see if it’s improved, but alas, I should just give up!

Developer Response ,

Hi SellJazz, I am so sorry to hear this has been your experience. Even though this is not an issue affecting other app users, I would love to connect and offer custom support because we know how helpful ezCater's platform can be for your industry. One initial thought is if your phone is using a VPN that connects to another country. Our service blocks IP addresses from certain countries for security reasons. I was unable to locate your account based on your Apple User ID; therefore, feel free to call 1-800-488-1803 or email support@ezcater.com and you can ask for me by name. -Customer Support, Justina

One of my favorites

I don't write reviews, especially apps where there are already thousands of reviews, but ezcater has been so awesome, I want to add my 2 cents. I cater for companies 2-5 times a week, and that gets exhausting trying to find and order from different individual companies.
Ezcater is brilliant and takes out so much stress, not to mention rewards for purchases.
I hopped on a plane today and realized right before takeoff that I had forgotten to cater lunch for 18 people tomorrow. In a panic I downloaded the app, grabbed a caterer that was available, and was done with the order in no time. Incredibly convenient that the whole site/app is designed the same way and there's no fine print to read.