Factor_ Prepared Meal Delivery 4+

My first box from factor arrived two days ago and I eat my first meal last night. All I can say is wow.! I had this surgery “
Lipectomy Abdomen Infra umbilical panniculectomy ‘, and I bought a blender and my husband bought a few vegetables and I eat some of his meals and I knew that I was barely eating and when I did eat if you got a pizza or whatever and I thought I got to gold. Metal. No.. in order recover from the surgery you have to eat, healing foods. And I know I was barely eating where I was in the wrong things most of the time.. so I found factor with the most AMAZING ingredients that would heal my body. All I can say is wow. Again.. and congratulations factor you are going to rule this industry with this food. And you’re awesome customer service and your great. And to all of you out there, I highly recommend this. Even if you’re on a diet and you need lower calories if that’s your need.. the only thing I’m gonna do is I’m gonna call the company and ask if I can order asparagus. Because I haven’t seen that on the menu yet.. but I will keep you all posted, but as for now they get five after five.

The food is hands down really good and can accommodate different diets. However the app is frustrating to use. It’s not smooth moving around the app at all. If you hit the back button on a page it takes you back to the main screen and not the previous page. When your meals are ordered for the next week you can go view it on the main screen, it takes you to the orders history tab with a different layout. It’s sometimes difficult to edit your meals and save it.

Also, my biggest gripe is that you cannot view meals you have rated. I just finished speaking with customer service where they confirmed there is no way to view this on the app or website. They were able to pull a list of meals showing as my favorites that they said is used for the auto meal references for upcoming weeks. However that list is inaccurate. It was missing meals I love or always order and almost everything on the list I did not like (short list). So when you rate meals….it’s all for nothing 🤷🏽‍♀️. I was told to look at my order history to see what I ordered in the past (at least 10 weeks worth of meals) and remember what I liked/disliked 🙄. Other meal boxes have this option for the customer to review at any time without contacting support. This helps with future orders. For the amount of money spent the app and website should be better.

I’ll be writing down which meals I like in the mean time if I choose to stick with them.

Don’t bother with factor… the customer service is absolutely horrible. The food is ok/good not great. I had multiple times where they sent me the wrong food/the food was old and most likely expired. After the “new customer deal” it comes out to about $15-$16ish per meal..that’s over $100 per week (7 meals). If you just buy the food and cook it yourself it would likely be half that price. I know I said the customer service was bad but I have to bring it up again because it was that bad. While in the phone with customer service I had asked them a question..they didn’t answer the question I asked. I asked the same question again, they refused to answer it and went around the actual question..got to the point where I had asked the SAME EXACT QUESTION 4 times and they never answered it. Like they were reading from a script.
This might work for some people but if you have any issues with your order…good luck with the customer service. I gave them chance after chance.. and just wasn’t happy with it. When I did call and cancel the last box I got was just a joke. Two of the meals were opened and the chemical ice pack had busted open (the ice pack probably popped 75% of the time) the order was completely wrong. It honestly looked like they packed it with random food and shook it up because they were mad that I canceled.