App uses to work fine when I purchased my Fairbuds XL around July 2023. Four months later, I cannot launch the app. I’ve tried re-installing to no avail. No complaints about the headphones themselves.

App had issues connecting to my Fairbuds. Would occasionally connect after multiple forced app closures. Tried to complete firmware update but process never got past 33% before freezing. Went into settings and noticed that there were two Fairbuds listed as connected. App was able to connect consistently after I disconnected one of them. However, still can’t update firmware. The Update Now button in the app settings does nothing when pressed. Love the hardware, crossing fingers that the software catches up.Update: was able to update the Fairbuds firmware to the latest version. Seems that the buds need to be in the charging case with the door open to update.Main issue now since the firmware update is call quality issues. I can hear others fine but people complain that they are having difficulty hearing me. The problem comes and goes throughout the same call and happens with noise ANC on and off. Pretty bummed since using these for work was my primary reason for purchase. Unusable for calls as is. Really hoping for a software fix.

i just bought the fairbuds XL and they’re great but i try and update the firmware, and the little red dot is there asking me to update it, but tapping on the button does nothing

App looks fine and works for eq but the firmware update button doesn't work. App crashes quite a lot too.