FAIRTIQ

Name: FAIRTIQ
Rating: 4.7 (331 reviews)
Author: Fairtiq AG

Public transport made easy

Free

331 Ratings
Ages

4+
Years
Category

Travel
Developer

Fairtiq AG
Language

EN
+ 8 More
Size

51.2
MB

With FAIRTIQ you don’t have to buy a ticket in advance, indicate your destination or struggle to find the right zone. You will always be charged the best available price, once you have completed your journey. It doesn't matter how often you switch directions, or even if you change between trains, buses and trams. With FAIRTIQ there are no hassles, no complications, just smooth and easy travel at fair prices! How it works Shortly before boarding a vehicle, such as train, bus, tram or boat, simply swipe the "Start" button in the FAIRTIQ app. Your final destination does not need to be entered. If a conductor requests ticket validation, click the "Show ticket" button and the QR code will automatically be displayed in the app. Once you have arrived at your destination, swipe the "Stop" button in FAIRTIQ. The optimised cost for your trip is then displayed in the app. Companion mode: With this new function, not only do you get a valid ticket easily and conveniently, but also your fellow companions. Area of validity You will find an overview of the area of validity here https://fairtiq.com/en/passengers/area-of-validity Would you like to know more? Our support team is at your disposal to answer any questions, offer advice and provide further information. Contact us at feedback@fairtiq.com.

Ratings & Reviews

4.7

out of 5

331 Ratings

Super convenient
06/18/2020

Smudge197608
This app has saved me so much time and energy buying tickets and worrying about missing catching a train because I haven’t got a ticket yet. Best Swiss app I’ve ever downloaded.
Super convenient
06/18/2020

Smudge197608

This app has saved me so much time and energy buying tickets and worrying about missing catching a train because I haven’t got a ticket yet. Best Swiss app I’ve ever downloaded.
A little easy to misuse, quick customer service
10/05/2022

george downtown brooklyn
I was traveling and used the app for the first time to get to the main train station to catch an intercity train. I was rushing a bit and forgot to “stop” my trip. I ended up getting charged for ~4x my fare. I contacted customer service and they were able to refund me, and quite quickly at that.The app seems like it’s a little too easy to misuse. By default, they should enable reminders about closing one’s trip, maybe asking them what their destination stop is to help with delivering the reminder promptly; it would be good to ask users to opt out of such reminders rather than opt in. Users *will* occasionally forget to stop their trips and they should make it really easy and clear how one can request a refund too. The app wasn’t stupid-proof enough for me, and it won’t be for others too.In my opinion, the basic design choice of requiring users to remember to stop trips is really a questionable one. That said, otherwise, the app is well-designed and customer service was responsive (after I gave an initial 2 star review—not sure if that was related). Honestly, I’d give 3.5 stars if I could.

Developer Response
Hi! Thank you for sharing your experience and suggestions. Don't worry, we serve all our users very promptly no matter if there are public reviews or not. Have you tried our smart stop feature? This feature stops your journey on your behalf if you forget.Best, Julian from the FAIRTIQ team
A little easy to misuse, quick customer service
10/05/2022

george downtown brooklyn

I was traveling and used the app for the first time to get to the main train station to catch an intercity train. I was rushing a bit and forgot to “stop” my trip. I ended up getting charged for ~4x my fare. I contacted customer service and they were able to refund me, and quite quickly at that.The app seems like it’s a little too easy to misuse. By default, they should enable reminders about closing one’s trip, maybe asking them what their destination stop is to help with delivering the reminder promptly; it would be good to ask users to opt out of such reminders rather than opt in. Users *will* occasionally forget to stop their trips and they should make it really easy and clear how one can request a refund too. The app wasn’t stupid-proof enough for me, and it won’t be for others too.In my opinion, the basic design choice of requiring users to remember to stop trips is really a questionable one. That said, otherwise, the app is well-designed and customer service was responsive (after I gave an initial 2 star review—not sure if that was related). Honestly, I’d give 3.5 stars if I could.
Developer Response 09/06/2024
Hi! Thank you for sharing your experience and suggestions. Don't worry, we serve all our users very promptly no matter if there are public reviews or not. Have you tried our smart stop feature? This feature stops your journey on your behalf if you forget.Best, Julian from the FAIRTIQ team
Do not use blindly
04/13/2018

ruizinho_0306
The concept of this app is really cool. Turn it on, get on a bus, train, etc. and get the bill at the end of the day, adapting to the best ticket fare.The best ticket fare, really? Well, you better check that before, not to get bad surprises.For long time, it existed only a few types of price fares for train in Switzerland, but now it exist half a dozen if not more. Specially, a new super-reduced ticket is available for specific trains, which you have to check.I wrote to FAIRTIQ asking if their system would recognise when a specific ride offers the super reduced price and I got no answer. Which means no... As the super-reduced ticket is 50% cheaper, there is little chance you get the best price using this app.So compare prices for the ride you are considering beforehand.
Do not use blindly
04/13/2018

ruizinho_0306

The concept of this app is really cool. Turn it on, get on a bus, train, etc. and get the bill at the end of the day, adapting to the best ticket fare.The best ticket fare, really? Well, you better check that before, not to get bad surprises.For long time, it existed only a few types of price fares for train in Switzerland, but now it exist half a dozen if not more. Specially, a new super-reduced ticket is available for specific trains, which you have to check.I wrote to FAIRTIQ asking if their system would recognise when a specific ride offers the super reduced price and I got no answer. Which means no... As the super-reduced ticket is 50% cheaper, there is little chance you get the best price using this app.So compare prices for the ride you are considering beforehand.
Requires “share location always”
02/27/2020

Heph.Hugh
It is hard to imagine what honest purpose it solves to require sharing location always not just when the app is being used. If not an honest purpose, then it’s an intrusive and dark purpose. Deleting this spyware and finding another way to do what I have to. Doesn’t matter what your privacy policy states. There is no forgivable reason to collect positon always. Uber doesn’t do it. No other app Does. None except FAIRTIQ. Figure it out.Do like everyone else and share location only while the app is being used. Requiring my location ALL THE TIME for the less than 0.1% of the week I might use your app is Unforgivable.I have a simple work around instead of turning track location on and off manually - don’t use the Fairtiq app. That takes no time. In fact, I’m much happier with that solution.

Developer Response
Dear Heph.Hugh, there are many more complicated ways to buy tickets for public transport - I'm glad you found another solution that works for you :-)As stated in our GTCs we will ONLY store your data while being checked in. To ensure a smooth ride, we ask for the always on permission. This allows us (ONLY done while you're checked in) to still collect location data even if the app crashes or you accidentally force-shut it. Once the app is reopened we can retrieve the elsewise lost data and make sure to compute the right trip. Without this the chance is very high to compute a wrong journey and probably a wrong price which is then a hassle for the customer and FAIRTIQ. Also for fraud reasons we need to know where you are travelling (obviously as stated in GTCs ONLY done while being checked-in) as our partners don't want to lose money when you have a valid public transport ticket for the whole region. We hope you understand the reasons behind this permission better now. As for Uber: Your driver is forced to share his location and has the app on screen in the car (you don't want "bad" drivers to deliberately do expensive detours right...) There is a simply work around for your wish. You can completely remove location access for FAIRTIQ in your iPhone settings. Before checking-in you'll need to turn on location permissions. After checking-out you can remove the location permission again. It's a 5-10 second task. Best regards - the FAIRTIQ team
Requires “share location always”
02/27/2020

Heph.Hugh

It is hard to imagine what honest purpose it solves to require sharing location always not just when the app is being used. If not an honest purpose, then it’s an intrusive and dark purpose. Deleting this spyware and finding another way to do what I have to. Doesn’t matter what your privacy policy states. There is no forgivable reason to collect positon always. Uber doesn’t do it. No other app Does. None except FAIRTIQ. Figure it out.Do like everyone else and share location only while the app is being used. Requiring my location ALL THE TIME for the less than 0.1% of the week I might use your app is Unforgivable.I have a simple work around instead of turning track location on and off manually - don’t use the Fairtiq app. That takes no time. In fact, I’m much happier with that solution.
Developer Response 02/28/2020
Dear Heph.Hugh, there are many more complicated ways to buy tickets for public transport - I'm glad you found another solution that works for you :-)As stated in our GTCs we will ONLY store your data while being checked in. To ensure a smooth ride, we ask for the always on permission. This allows us (ONLY done while you're checked in) to still collect location data even if the app crashes or you accidentally force-shut it. Once the app is reopened we can retrieve the elsewise lost data and make sure to compute the right trip. Without this the chance is very high to compute a wrong journey and probably a wrong price which is then a hassle for the customer and FAIRTIQ. Also for fraud reasons we need to know where you are travelling (obviously as stated in GTCs ONLY done while being checked-in) as our partners don't want to lose money when you have a valid public transport ticket for the whole region. We hope you understand the reasons behind this permission better now. As for Uber: Your driver is forced to share his location and has the app on screen in the car (you don't want "bad" drivers to deliberately do expensive detours right...) There is a simply work around for your wish. You can completely remove location access for FAIRTIQ in your iPhone settings. Before checking-in you'll need to turn on location permissions. After checking-out you can remove the location permission again. It's a 5-10 second task. Best regards - the FAIRTIQ team

Improvements in version 7.3.21: • Various improvements and bug fixes Thanks for using FAIRTIQ! We care about the quality of our app and continuously improve it. Thanks to your feedback we implemented a number of improvements and bug fixes. Want to see your feature in this list? We would like that too. Send us any feedback on how to improve FAIRTIQ at feedback@fairtiq.com.

Version 7.3.21

Nov 6

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics
- Other Data