FamiSafe-Parental Control App 4+

Downloade to watch cheating hubby. Sorry but true. It does NOT give completely accurate destinations. It is close enough though. Example:if you park across street from establishment it sometimes says the person is in the establishment across street.
Also the location does not follow the steeets. The line veers off streets which is bizarre AND the app does not check location on regular intervals (at least it appears not to). Example: hubby will be at work and it gives location every couple minutes and then after a while it stops giving updates on location (unless u check manually). When I look at the timeline of where he is at, it will have an hour that lapsed without a new location which makes me feel I have to check location manually CONSTANTLY. There are blips with blocked and allowed apps for first month WITH US where it will unblock or block apps that were already designated “ok”
or “blocked”. So check daily! it’s a good enough app. But I can see parents thinking kids are doing shady things with location or with blocked apps when it’s truly famisafe glitching. We have had it for 3 months now and the glitches with apps seemed to have calmed down. Our other choice we were going to try was mspy but so far famisafe is decent enough to keep

We are so happy that you enjoyed Famisafe! If there is anything we can do for you, just let us know at customer_service@wondershare.com! Have a wonderful day!

The app is very effective at locking things down on your child's device or whatever.... but it's so effective that its intrusive. It does what it says it will do, but I was expecting more control settings so I could customize the various limits. Ultimately I didn't like the app and tried to uninstall it. That was when things got frustrating. Due to some glitch in their software I couldn't uninstall it and regain control of the device. We had just gotten the iPad for our child and they were very excited... but they couldn't install any apps at all. I will say their customer service was surprisingly responsive for an oversees company, but communication was slow with each exchange taking a day or two due to the time difference. Ultimately they did get it resolved but it took weeks while my kid was disappointed. In summary: the app is effective and does what it says, the settings options are too limited, and their customer service is actually pretty good - but I don't recommend unless you want the device on full lockdown.

We apologize for any inconvenience caused and would like to assist you further in resolving the issue. Please reach out to us at customer_service@wondershare.com and our technical team will reply you within 24 hours. Hope that you will give us the opportunity to assist you. Thank you.

I downloaded this app to keep track of my 11 year old son and the websites/apps he’s accessing. I was directed to activate it on the computer but as soon as I did, my phone did a restart. When it came back up, I couldn’t access my apps - including my emails and banking accounts - or search on the internet. I spent over an hour at Verizon and on the phone with Apple to fix it and it was ultimately determined it was the fault of the app as it directly correlated with the activation. I reached out to Wondershare customer service (which there is no option for FamiSafe when you call in, it’s every other application they make). I was able to talk to Carlo who repeatedly offered to email me instructions to troubleshoot (the email I didn’t have access to). After 30 minutes of repeating myself, I asked to speak to a supervisor and he refused. He did send me an email requesting screenshots of the issue. However, I had to reset my phone to factory settings as deleting the app and my account didn’t fix anything. This is a complaint from other iPhone users on an Apple thread. I wanted to like this app - it seemed user friendly (according to pictures in the App Store) and tracked everything I needed. But the poor customer service and the stupidity of it blocking the parent has me researching other parental control apps.

We sincerely apologize for the inconvenience you have experienced with our app and customer service. We understand how frustrating this situation must have been, and we appreciate your patience throughout the process.

Firstly, we would like to assure you that we take user experience and customer satisfaction very seriously. Could you please provide your ticket number? I will forward your case to our priority escalation team for prompt attention.

Regarding your experience with our customer service, we apologize for the lack of support and understanding. We will take your feedback into account and provide additional training to our customer service representatives to ensure such situations do not occur in the future.

Once again, we apologize for the inconvenience and hope to have the opportunity to provide you with a better experience in the future.