Famous Dave's 4+

Have been here several times but today was not good. Wait staff unfamiliar with what in items and had to ask cook. Ordered and received meal in acceptable time. Wait person did check at beginning but became very busy to many tables inside and out. Once when she came by I ordered dessert but left before I could Order drink refill. Meal over, no refill or dessert. After 10 minutes she came by and asked if we needed our check I asked where the dessert was and she had forgotten. Finally got dessert and refill asked for check. It took 30 minutes to get check and I had to get up go find someone to get her. I noted everyone was working in kitchen and floor apparently short of staff as sign on door about hiring. I also understand it was been tough on businesses to get help as too many people make more sitting around as the government has created this concern and apparently doesn’t know how to fix it. Giving money away to everything is not the solution. I understand many can’t work because of health or other reasons and things doesn’t apply to them.

Fonts are difficult to see, you never really know where you are in the ordering process or what comes next, you literally have to search up and down to figure out how to press the next button. Screens are cluttered with information that aren’t relevant to my order. It has all the functionality, but you can tell they didn’t do any user testing Outside the development team. And at the end of my order it told me that I earned a reward and presented a button to apply it, but when I press the button I get an error that says you can’t apply this to this order. So why did you offer it to me on the screen? It’s that kind of stuff that just gets annoying throughout the app. Just not user-friendly at all.

I think the review above mine sounded like an entitled Karen expecting everyone to cater to her whims. God forbid you have to get your own soda. Every famous Dave’s I have been to had drinks assemble to customers. So her complaining about having to wait for someone to get her drink is beyond ridiculous. I bet she didn’t even tip for that service! If your seeking full service either do curb side to go or go somewhere else ya big baby. They have good customer service & the foods always been good when I was there. At any place that’s busy is going to have delays with packed tables & if you have a problem with that maybe you should just go somewhere that’s not busy. I gave 5 stars instead of 4 to offset her ridiculous review! & I should do more reviews. It’s messed up that people only leave reviews to complain!