Screenshots

Description

The Best Asian Food Delivery! --- Fantuan delivery offers the largest selection of your favourite Asian restaurants delivered to your door, anytime and anywhere.

【Fantuan Delivery & Pick-up 】

Bringing the taste of authentic asian cuisines to your door. Browse from hundreds of local restaurants to traditional asian restaurants in your city. Unsure of what to eat tonight? Let Fantuan help filter the restaurants you crave.

Promotions: Enjoy new promotions every month and coupon codes to help you save.

Self Pick-up: Order on our app and pick-up meals at restaurants. Eliminate wait times, and enjoy further savings. (Enjoy 10% OFF Pick-up orders, No delivery fees, No tips, No transaction fee.)

Exclusive Restaurants: Find restaurants exclusive to Fantuan

Restaurants Partners include: Haidilao Hotpot, Coco bubble tea, Dinesty, Church’s Chicken, Me+Crepe, Old Xian, and more. BBQ, hotpot, dumpling, dimsum, bubble tea, brunch, cake…

【Additional Service】

Fantuan Errands

Need to deliver a parcel and don’t have the time to do it yourself? Or need to buy something from the supermarket but too lazy to leave the home? Fantuan Errands is here to help! We can help you to deliver or collect parcels from: important documents, keys, flowers, etc.. just name it. We are here to help!


【About Fantuan】

Fantuan is a one-stop service platform that provides food delivery, errands service and advertising /marketing services. Our mission is “life can be easier”; the company aims to establish a multi-functional platform by providing more services to satisfy our customer’s needs.

We are currently available in cities and metros across North America such as: Vancouver, Toronto, Edmonton, Calgary, Victoria, London, Hamilton, Mississauga, New York, Waterloo, Montreal, Kingston, Seattle, Ervin, Los Angeles.


【Contact】:

Customer Service:Contact our customer service via your local Fantuan Wechat Public account. For app users, click on the upper right corner of the order page and you can start live chat.
For questions and comments, please email:feedback@fantuan.ca
Instagram: @fantuan_van
YouTube: @Fantuan饭团外卖
Weibo:@饭团外卖-Fantuan
Tik Tok:@饭团Fantuan

What’s New

Version 3.0.20

1 Performance improvement
2 Bug fixes

Ratings and Reviews

4.2 out of 5
478 Ratings

478 Ratings

Justkzoe ,

Great customer service

Though sometimes they make mistake, their customer service is great. I got a coupon every time when I file a complaint.

Developer Response ,

Hi there, thank you so much for your feedback. We apologize for the mistake but we are always looking to improve our order experience. Hope you continue enjoy our app and service.

Foodisrealltimportant ,

Disappointed

I had an order about 2 weeks ago. In the beginning they were really patient - The items online for that restaurant wasn’t updated, so they called me three times to revise my order. This results a delay for my food to be delivered, but I had an OK meal. Then I found out my drinks were missing and 1 item was completely wrong. I wanted to report that, but the customer service section on the phone kept glitching. I don’t see any phone number so I called the number that called me earlier back. They picked up and I explained the situation, and then they said they could ask the restaurant to redeliver. By that time it was almost 10pm, so I didn’t want that option. Then they said they could give me a coupon, which I refused because I don’t know if I’m going to use this app again. We went back and forth and they agreed to give me a refund for $19 plus a $8 coupon. I was happy with this decision, yet I haven’t never received my refund. The only thing I got was a $8 coupon. I thought this would be my new favorite app since this is such a great chance for me to eat Chinese food, yet their customer service and even app design can’t compete with Ubereats or Seamless yet.

Developer Response ,

Hi there, we are really sorry about the unpleasant experience. We have checked with the regional manager and he confirmed that he has requested for the refund. He will double check with the bank today and contact you once he has more information regarding the refund. Our goal is to provide the best Asian food delivery and we really appreciate your feedback so that we can improve. Thank you again for your support and we hope that you get the chance to use the coupon in the future and enjoy our service!

juju4840 ,

Very Bad User Experience

When they said in total there was $18 ($5+6+7) off for new user, each 5/6/7 could be take at most 3 times (once expired, you will allow to take 2 more times, which is very confusing). Today, I’m going to use the $7 discount but found it was expired so I was thinking I could get a new one but I didn’t see any new ones added to my account. Then I talked to the customer services, the communication was very inefficient and their response was disappointing with no reasonable explanation - they only talked about the setting was systemic and they had nothing to do. I’m not going to use this app anymore.

Developer Response ,

Hi there, we are sorry for the inconvenience. Normally the $7 discount won't expired. Can you send us more details at feedback@fantuan.ca and we will look into it for you. Thank you.

Information

Seller
Just Order Enterprise Corp
Size
125.1 MB
Category
Lifestyle
Compatibility

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Simplified Chinese

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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