Screenshots

Description

The Best Asian Food Delivery! --- Fantuan delivery offers the largest selection of your favourite Asian restaurants delivered to your door, anytime and anywhere.

【Fantuan Delivery & Pick-up 】

Bringing the taste of authentic asian cuisines to your door. Browse from hundreds of local restaurants to traditional asian restaurants in your city. Unsure of what to eat tonight? Let Fantuan help filter the restaurants you crave.

Promotions: Enjoy new promotions every month and coupon codes to help you save.

Self Pick-up: Order on our app and pick-up meals at restaurants. Eliminate wait times, and enjoy further savings. (Enjoy 10% OFF Pick-up orders, No delivery fees, No tips, No transaction fee.)

Exclusive Restaurants: Find restaurants exclusive to Fantuan

Restaurants Partners include: Haidilao Hotpot, Coco bubble tea, Dinesty, Church’s Chicken, Me+Crepe, Old Xian, and more. BBQ, hotpot, dumpling, dimsum, bubble tea, brunch, cake…

【Additional Service】

Fantuan Errands

Need to deliver a parcel and don’t have the time to do it yourself? Or need to buy something from the supermarket but too lazy to leave the home? Fantuan Errands is here to help! We can help you to deliver or collect parcels from: important documents, keys, flowers, etc.. just name it. We are here to help!


【About Fantuan】

Fantuan is a one-stop service platform that provides food delivery, errands service and advertising /marketing services. Our mission is “life can be easier”; the company aims to establish a multi-functional platform by providing more services to satisfy our customer’s needs.

We are currently available in cities and metros across North America such as: Vancouver, Toronto, Edmonton, Calgary, Victoria, London, Hamilton, Mississauga, New York, Waterloo, Montreal, Kingston, Seattle, Ervin, Los Angeles.


【Contact】:

Customer Service:Contact our customer service via your local Fantuan Wechat Public account. For app users, click on the upper right corner of the order page and you can start live chat.
For questions and comments, please email:feedback@fantuan.ca
Instagram: @fantuan_van
YouTube: @Fantuan饭团外卖
Weibo:@饭团外卖-Fantuan
Tik Tok:@饭团Fantuan

What’s New

Version 3.2.1

1 Performance improvement
2 Bug fixes

Ratings and Reviews

4.2 out of 5
2.2K Ratings

2.2K Ratings

34687870 ,

Room for improvement

So what I love about this app is that it offers a lot of discounts, less handling fee, and the customer service is super helpful. They are quick to respond and is very friendly. Help with phone verification and gave options for refund and coupon if an item is missing. Which is soo much better than doordash’s auto response system.

But there’s room for improvement. Yesterday was my first time using the app. I ordered bbq from a nearby location and after 40mins the order still appears as “meals being prepared”. Usually by that time, I should’ve receive the order already. So I got worried. I’m not sure if that means the delivery man is waiting on the order or is he on the way to pickup the order. The delivery man was unreachable. I called the restaurant, which they state that the order was out for a while and nobody came for delivery. I then contact the customer service which they said that there’s a shortage of deliveryman in my location and will send another driver to deliver ASAP. The order arrive in less than 10min.

I understand that it’s raining, it’s busy, but I hope the app could warn the users before hand, that they’re short on staff and it’ll take more time for orders to be delivered. And I also hope that the app could show where the driver is located from the beginning. So users will understand what’s taking so long.

SaoirseLC ,

Room for Improvement

1 star: I have downloaded the app on both iPhone and iPad. I can only place order on iPhone due to the layout has been truncated in iPad. Cannot search well and not able to see the entire content. Also there is no way to edit the item once it’s added in the cart. For example, there are some shops that allow quite a bit of options within the same item. However if you made one mistake then you have to delete the item and redo the all the checkboxes again...

5 stars which I will keep using for placing orders via this app.. they have comparatively low delivery fee. Very reliable estimate delivery time, you can track where the driver at.

Keep up the good work! And hopefully see the problems mentioned about will be solved in the near future.

Kayli96 ,

Entire (11 item) order was wrong

There apparently was a bug in the system that took out only one part (toppings) of every single order of boba placed. For whatever reason it still showed the sweetness and ice level. So we got 11 orders of boba/grass jelly drinks with none of the boba or grass jelly in them. After going back and forth with customer service and the boba place, finally got the order redone almost 2 hours later. They originally just wanted to refund us for the price of the boba when I also paid $12 in fees and tip. There’s no way to alter drivers tip and it’s a percentage starting at 13%. We end up paying $90 and their original solution was to just refund us the $0.55 for each boba order?! When EVERY SINGLE ORDER was wrong and no one was happy with their drink. Since we were splitting the price of the order, I had screen shots showing that I put everything in correctly. After talking to customer service the order history reflected all the drinks without the toppings..as if I put it in incorrectly in the first place but I have the receipts to show otherwise. Very suspect and completely unethical. I’m glad that customer service eventually understood where I was coming from which is why for their sake a one star is the lowest rating and all I would have given. But if this wasn’t fixed it would have been zero stars.

Developer Response ,

Hi there, we are sorry for the unpleasant experience. This type of situation is quite rare, can you provide us with the order number? We will look into the issue and see if there is any bug. We will also follow up with you regarding the issue, thank you so much for your feedback!

App Privacy

The developer, 饭团科技, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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