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1. Global fashion in one place with 100,000+ styles100,000+ styles in your pocket
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Ratings and ReviewsSee All
I should have believed all the bad reviews
Wanted to buy about $5,000 in a pair of shoes and a purse. But reading the very bad reviews, I decided to just give it a try buying just the shoes. Well, two days later, got a basic email that my order has been canceled and shall receive a refund soon. No choices, no alternatives. Replied with a complaint and received a condescending and still robotic email saying that I was supposed to list my shipping country as Puerto Rico and not the US. Meaning, if you live in Puerto Rico forget buying here. It will force you to read their website in Mexican Spanish (I’m not joking) with no option for English or just regular Spanish. Then it will treat your purchases as if you were in a foreign country where you have to pay customs, duties, etc. even if the merchandise comes from another state (NY, where the shoes would come from). Then when you pay, your address is invalid because your credit card company uses the regular American format to validate your shipping address and PR is part of the US, not a country. I emailed the company to clarify that the address is right and that I couldn’t navigate their website in “Mexican Spanish” and more importantly, the credit card wouldn’t validate the purchase with PR as a country. Bad website and worse customer service. They have dumb robots doing the work of people and adults. Not worth it!
Developer Response ,
Thank you so much for your detailed feedback. We're very sorry to hear that your first shopping experience didn't meet our high standards. We've shared your feedback to our team to push improvements in our country and language options. We do hope that you'll consider us as an option in the future.
Horrendous order support team and broken promise
Farfetch does not stand by its customer promise of great service... or even good service for that matter.
I’ve never experienced such overwhelming incompetence from an order support team. I noticed that my order contained an unapproved surcharge, so I contacted support via email and phone and requested an order cancelation. They then waited until the item shipped the next day before responding that they would look into it. I called in and talked to a clueless guy who first told me that the order could not be canceled because it had already shipped, but he promised to help and asked me to call him back in two business days if I hadn’t heard from him. Then, Farfetch proceeded to overcharged me, in the wrong currency. I contacted them on the second business day, and then they refused to fix the charge unless I returned the order and then re-purchased it. With PayPal’s exchange rates, I wouldn’t even receive a full refund! Massive, rude, insulting waste of time and energy. At these prices, I’m absolutely furious. Terrible, terrible, terrible.
This is not my first time purchasing an item from farfetch , but I’ve had an absolutely horrible experience with my last order , I got an email and text from the courier company a day before my package was delivered asking if I wanted to waive the signature before delivery option which I declined , I have a secure package box in my apartment complex with I pay monthly for to guarantee the safety of my mails and packages .They went ahead and claimed they delivered my shoe (which I saved hard for to wear on graduation ) outside, at the door without any signature . I received a notification that evening that my package was delivered I got home later that night to no package in my box or at the door as they claimed , two weeks of waiting for them to complete their investigations after my complaint , farfetch is giving me excuses about not being able to refund my hard earned $1000 . I’ve requested for the issue to be escalated and no one is getting back to me as promised !!!!!
Developer Response ,
Hello, thank you so much for sharing your feedback. We're so sorry to hear that you experienced delivery issues with your recent order. If you don't receive any updates via email, please call our Customer Service team to request further assistance.
- FARFETCH.COM LTD
- 113.8 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, Chinese, Danish, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish
- Age Rating
- © 2020 Farfetch UK Limited
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