FARFETCH - Shop Luxury Fashion 4+

Great app for buying designer items, but...

I wholeheartedly love this app because of great customer services, curated collection of high-end items, and delivery service is right on time. While I love the Farfetch app, however, I got several issues with it.

First, my wishlist has a limit (100 items) and I cannot continue to favorite every item I liked. When I exceed the amount, the previous products I've favorited disappeared. I wish the wishlist feature would allowed infinite favorites just in case any of them went on sale or out of stock.

Secondly, the descriptions for some items are a little vague. When I tried to shop for latest runway pieces from Vogue, especially the ready-to-wear pieces, the items do not come with the description elaborate which collections did it come from.

Third, I can't choose men and women's items at the same time. I want to buy designer bags for my friends, however, I have to change the gender all the time. I wish there is a feature where you can shop any designer things regardless of gender, then, the items indicate if they are appropriate for masculine or feminine attire.

Overall, these are couple of issues I have with it. Some can be overlooked since it just a complaint, but as a long time user of Farfetch, I am satisfied with shopping high-end products and probably one of the most legit app I've used.

I should have believed all the bad reviews

Wanted to buy about $5,000 in a pair of shoes and a purse. But reading the very bad reviews, I decided to just give it a try buying just the shoes. Well, two days later, got a basic email that my order has been canceled and shall receive a refund soon. No choices, no alternatives. Replied with a complaint and received a condescending and still robotic email saying that I was supposed to list my shipping country as Puerto Rico and not the US. Meaning, if you live in Puerto Rico forget buying here. It will force you to read their website in Mexican Spanish (I’m not joking) with no option for English or just regular Spanish. Then it will treat your purchases as if you were in a foreign country where you have to pay customs, duties, etc. even if the merchandise comes from another state (NY, where the shoes would come from). Then when you pay, your address is invalid because your credit card company uses the regular American format to validate your shipping address and PR is part of the US, not a country. I emailed the company to clarify that the address is right and that I couldn’t navigate their website in “Mexican Spanish” and more importantly, the credit card wouldn’t validate the purchase with PR as a country. Bad website and worse customer service. They have dumb robots doing the work of people and adults. Not worth it!

Developer Response ,

Thank you so much for your detailed feedback. We're very sorry to hear that your first shopping experience didn't meet our high standards. We've shared your feedback to our team to push improvements in our country and language options. We do hope that you'll consider us as an option in the future.

App fine; returns/customer service awful

I ordered a bag from Italy and it arrived I realized it was a smidge smaller than I’d like so I arranged the return (you have to make an appointment for someone to pick it up, within 7 days of receiving the package) the pick up ran 2 hrs late (even though there was a 3 hour window) but I get it, things happen. My dad gave the package and the package slip to the delivery man who scanned it and went off. Over the next few hours the tracking never updated to “collected” or to “shipped” so I contacted customer service asking when I could expect an update with all the order and return info in the email. They asked me it was scanned (it was) and then never responded. I emailed again they told me there was a missing package inquiry on my account. I sent proof that my package was picked up (lucky I have a video camera on my porch) that clearly showed the package being hand delivered and scanned to the mail carrier. Even then they wouldn’t respond. So after a few days of that I just put in a dispute with my card and then finally they released my funds.