FAX from iPhone: Send Doc App Ratings and Reviews

HIGHLY RECOMMEND READ MY REVIEW!

I never have had the urge to ever put a review for any type of app I purchase on Apples App Store but I need to tell me review and how happy I am with my purchase!

My care for provider in California was not receiving any of my medical records from my old care provider in Utah, and it was faxed over three times to them. I need my records to get to my new care provider in California because I have an upcoming appointment soon and there has net been any success. I needed to do something urgently and get these papers either faxed or hard copied for my new care provider. I took it upon myself to find an app that’ll help me get my own fax number in hope that I can get the records sent to me immediately. SURE ENOUGH! I purchased my 9.99 subscription and called my old care provider to FAX my medical records to my fax number I created in this app and I got alllll my medical records for my new care provider sent to me with in the hour! :) very pleased I was able to get this done as soon as possible! Quick easy and reliable!!! Happy with my purchase👍🏽

Developer Response ,

Hello,
We're thrilled to hear that you're enjoying our app and finding it useful! Your review is a reminder of why we do what we do, and it motivates us to keep working hard to provide the best possible experience for our users. Thank you for taking the time to share your thoughts with us.

Subscription Service? Seriously??

So, once upon a time this app used to be a “pay as you go” app. You bought credits and sent faxes as needed. When I went to reload credits this time, I only had 1 option. The dreaded hook-digging “subscription service.” I send maybe 1-2 faxes every 2 years (if that), so a monthly fee for faxing nothing is absolutely ludicrous.

I completely understand that every single software driven model these days has turned into a revolving door of subscriber services. Having a healthy ARR/MRR is great for raising private equity capital (this company isn’t traded publicly). But for faxes? Come on! Apps like these should still continue to offer folks one-time fax credits, because people rarely need fax machines these days, and the app would provide value to a customer’s experience when this type of app is needed.

To the developers/owners of this app, please consider rolling out a graduated pricing scale for “pay as you go” customers. Set a minimum credit purchase, charge a bit more per page, offer break points (discounts) if you purchase more credits up front, and still hold onto the subscription based service for heavy users. You could have the best of both worlds, and an additional revenue stream to boot. Imagine that!

Developer Response ,

Hello,

Thank you for your feedback! At the moment, we offer weekly, monthly, and annual subscription options for sending and receiving faxes. We appreciate your suggestion regarding a daily subscription or a one-time fax fee, and we will certainly take it into consideration for future updates to our service.

Worth every penny!!!

Emails are not HIPPA compliant. Medical information has to be faxed. The App has saved me hours of time running to a Staples or business store to fax sensitive documents. You get exactly what you pay for. I paid for the year and have used it more times than I can count. I recently refinanced and faxed all my tax documents, mortgage documents, and payroll documents just by scanning them with this App on my iPhone and faxing them with this App. Don’t write negative reviews because you want something for nothing or you don’t know how to use the App. It’s very straightforward and user friendly. Put in the Fax number. Create a cover page if you want with one click on the page. Attach scans, photos, or documents from you iPhone. Then send. Done.
I just wish they offered receiving faxes. Developers- Please consider making the App to be able to receive faxes also.

Developer Response ,

Hello,

Wow, thank you for taking the time to leave such a positive review! We're thrilled to hear that our app has been able to meet your needs and make your life easier. Your feedback is incredibly valuable to us, and we're continuously working to improve further.

We're delighted to inform you that you can already receive faxes in our app! Head to the Inbox tab, select your preferred phone number, and let our app handle the rest. Give it a try, and let us know how it goes. We're confident that you'll love this feature!

Once again, thank you for choosing our app and sharing your experience with us. We look forward to continuing to provide you with the best possible service.

Useful tool but…

I actually appreciate the idea of the app. Being able to send a fax without owning a fax machine or having to leave the home is super convenient.

However, I have to say, a weekly/monthly/annual-subscription model makes sense for people in a legal/government industry or regularly work with companies within those entities but for an everyday consumer who may have to fax something once or twice a year for an irregular occurrence, a subscription doesn’t make sense. If I go to kinkos or fedex for a fax I don’t have to pay them a monthly fee to access their service.

So in my opinion, if the goal is to offer convenience to your consumers, it’s important to consider all types of consumers who may find a use for your service. It would make more sense to have a one time service fee option as well for consumers who may need to fax on irregular or seldom basis. Charge per fax, based on amount or size so people can move on with their day without being anxious about remembering to cancel a subscription they don’t really need to have.

Developer Response ,

Thank you for your feedback! At the moment, we offer weekly, monthly, and annual subscription options for sending and receiving faxes. We appreciate your suggestion regarding a one-time fax fee, and we will certainly take it into consideration for future updates to our service.

Very poor app

I purchased this service for the year thinking the reviews were real. There’s absolutely no way they are. Firstly, the company and staff are not in the U.S. so know that going forward. They’re in Europe. Secondly, there’s NO email confirmation set up for your fax unless you search for “history” and then type in your email. 3. You will get a very shoddy looking black report with white ink that will waste a ton of ink if you print it. 4. It literally took 1.5 hours for my 2 nine page faxes to go through to a fast fax system with the U.S. government. I sent them last night. I was told the email confirmation “can take a while” from the customer service.. Today, still no email confirmation. We went and hand faxed these documents by a land line phone fax service in person today because I have zero confidence they got there. I signed up for a year service (don’t do it!) and was ignored when I said I wanted a refund. I will now be disputing the charge with my CC company, something I haven’t had to do in about 5 years. I called and checked. The receiver did NOT revive either fax. This could have cost me my life. Thank God I knew to take it elsewhere.

Developer Response ,

Hello,

We appreciate your feedback, and we take all user feedback seriously. Apple ensures that only genuine feedback appears on the App Store.

— We do not intentionally collect our users' data, including email addresses. However, you can obtain a comprehensive account history in just a few minutes. For more information on how to retrieve this information, please refer to our FAQ page: http://help.faxapp.biz/en/articles/6189457-how-do-i-get-copies-of-the-documents-i-sent.
— If you're still experiencing any issues, please send a screenshot of the report you received to our support team. We will thoroughly investigate the matter from our end.
— The time it takes to send a fax may vary depending on several factors, but it generally takes no more than five minutes for the system to send a ten-page fax. For more details on fax delivery times, please visit our FAQ page: http://help.faxapp.biz/en/articles/7188172-when-my-fax-will-be-delivered.
— We never overlook subscription refund requests and always strive to assist our users with any issues they may encounter. If you have any problems with refunds or subscriptions, please share them with our support team via email at support@faxapp.biz or through the support chat in the app. We will work diligently to resolve the matter as soon as possible.

Thank you once again for your feedback. We hope to provide you with the best possible experience using our app.

Great App

A great app that could be awesome with a couple of changes.
I really needed to FAX some papers in a hurry and being in a small town in the middle of nowhere there really isn’t options, so I decided to see if I could find a way to fax straight from my device and I found this App. I love that you can send a fax in minutes from anywhere on your devices.
I also absolutely love that I can pull documents from just about any other app! This made it easier and faster due to needing to fax documents that I had in multiple apps in one fax.
I am disappointed in not being able to see the pages that were previously faxed. Also, that I had to buy more credits than I needed instead of just paying for just what I needed faxed at the moment. I would most likely change my rating to a 5 star if these things were implemented.

Developer Response ,

Thank you for leaving the review and thank you for using our application. Our aim is to provide you with the best possible fax experience and we will always look forward to make further advancements in application.

Credits to Subscription with No Refund

Very seldom do I need to send a fax these days. For the past few years this elegant and simple app has served me well for sending PDFs when necessary. Due to the limited necessity, the previous credit model was great. On the couple of occasions per year when I had to send a fax, I could come back to this dependable app and spend my hoarded credits to get the job done without thinking twice.

However, I opened the app today to send a fax that I planned my day around only to be halted by a subscription screen upon attempting to send. As I cancelled the fax and searched the rest of the app for my credit balance which was nowhere to be found. So seldom do I send faxes, I had not noticed the payment model had changed since my last use.

While I can understand a change of payment models and agree the developer has the right to make that change, it appears that there was no effort to grandfather in previously purchased credits. Voiding prepaid credits just seems disingenuous and is poor business practice.

Developer Response ,

Hello,

We appreciate your feedback!
Currently, we offer different subscription options — weekly, monthly, and annually, for both sending and receiving faxes.

However, we understand that some users might need help using their credits because of the transition to the new system. We're sorry you're facing this situation. To solve this, we provide a promo code for a week's free subscription for a smoother transition to the new Fax app subscription system. Please get in touch with our Support team through email at support@faxapp.biz or the Support chat within the app to get it. We're always here to help you with any issues you might face.

More information about this topic can be found in our FAQ: http://help.faxapp.biz/en/articles/7210392-i-have-credits-but-the-app-asks-me-to-buy-a-subscription-how-can-i-fix-it.

Thanks again for your feedback, and we hope to see you using our app soon!

Great Product, works wonderfully with MAC

I Love this FAX program, however, I am a senior in a rural area with almost NON Existent Cell Phone service and not the best Internet service. I pay a very high price for both but because of where I live. I have no choice but to pay the price. And because most of our business is on line, I need a reliable FAX program to file taxes, send medical results to health care facilities and basically communicate (via WiFi calling) when I can't get cell phone service (which is most of the time). I do not use your app all of the time but it certainly would be helpful to me and other seniors/persons in our situation to have your service at a discounted rate. We are not a business, just trying to conduct business where our Internet and Cell Phone companies fall short. For the amount of FAX's we send, your service is too expensive.

Bad experience

I first used this years ago and it was great. You would fund the account as needed. The bought credits were used to send a fax and charged per page . Went to use it yesterday and any old credits $$ were gone. The cheapest option was 9.99 for a weeks use. I needed to send the fax asap so I paid the price. The fax was sending for more than two hours! I finally gave up checking on the status. I drove many miles and brought the needed paperwork in person. I contacted FAX and many many hours later I got a text that “ your fax was sent”
I contacted them and questioned the time it took and the charge.
Their response paraphrased , was that some faxes take a long time. I requested a refund of my 9.99 .
Their last response explained they went from a system where credits were purchased to subscription based platform . Also included was how to request a refund from Apple.

Developer Response ,

Hello,
We have switched from a credit-based system to a subscription-based service. We now offer convenient weekly, monthly, and annual subscription plans that provide unlimited faxing. We are sorry to hear that you experienced difficulties sending your fax and we understand how frustrating this can be. Please share the details with us through our support team in the Support chat within the app. We will investigate the matter and work to resolve it as quickly as possible.

Cool App, Terrible Free Trial

The app works. The 1 star is for the ambiguity of using the free trial.

Downloaded the app and tried to use the free trial, but it kept directing me to the subscription page. Contacted customer service - they were really quick to respond which was great. They said I just needed to sign up then I could use my free trial and cancel it before it ended. I picked the week-long subscription because I don’t need the app for a year. It charged me without a chance to use the free trial. Got back in touch with the same person at customer service and they said I should have chosen the year subscription to get the free trail. I told her that would have been great info to know and asked if she could convert my subscription to a year and refund my $9.99 (to effectively give me my free trial). She then said I had to handle all payment issues through Apple directly and then gave me a link to cancel my subscription. Not super helpful at this point.

But the app works, the 1 star is for the ambiguity of how to uses the free trial.

Developer Response ,

Hello,

Thank you for your feedback! There is no free trial period in our app at the moment.
Our pricing is determined by several factors, including our commitment to providing a high-quality fax service at a reasonable cost. We strive to offer the best value possible to our users. Additionally, we offer a yearly subscription that includes 6 months of free service.

As for the refund process, the Support team gave you the correct information — due to Apple policy, we technically cannot manually issue refunds.

We appreciate your support and hope you continue to enjoy our app.