FAX from iPhone: Send Doc App 4+

Very seldom do I need to send a fax these days. For the past few years this elegant and simple app has served me well for sending PDFs when necessary. Due to the limited necessity, the previous credit model was great. On the couple of occasions per year when I had to send a fax, I could come back to this dependable app and spend my hoarded credits to get the job done without thinking twice.

However, I opened the app today to send a fax that I planned my day around only to be halted by a subscription screen upon attempting to send. As I cancelled the fax and searched the rest of the app for my credit balance which was nowhere to be found. So seldom do I send faxes, I had not noticed the payment model had changed since my last use.

While I can understand a change of payment models and agree the developer has the right to make that change, it appears that there was no effort to grandfather in previously purchased credits. Voiding prepaid credits just seems disingenuous and is poor business practice.

Hello,

We appreciate your feedback!
Currently, we offer different subscription options — weekly, monthly, and annually, for both sending and receiving faxes.

However, we understand that some users might need help using their credits because of the transition to the new system. We're sorry you're facing this situation. To solve this, we provide a promo code for a week's free subscription for a smoother transition to the new Fax app subscription system. Please get in touch with our Support team through email at support@faxapp.biz or the Support chat within the app to get it. We're always here to help you with any issues you might face.

More information about this topic can be found in our FAQ: http://help.faxapp.biz/en/articles/7210392-i-have-credits-but-the-app-asks-me-to-buy-a-subscription-how-can-i-fix-it.

Thanks again for your feedback, and we hope to see you using our app soon!

So, once upon a time this app used to be a “pay as you go” app. You bought credits and sent faxes as needed. When I went to reload credits this time, I only had 1 option. The dreaded hook-digging “subscription service.” I send maybe 1-2 faxes every 2 years (if that), so a monthly fee for faxing nothing is absolutely ludicrous.

I completely understand that every single software driven model these days has turned into a revolving door of subscriber services. Having a healthy ARR/MRR is great for raising private equity capital (this company isn’t traded publicly). But for faxes? Come on! Apps like these should still continue to offer folks one-time fax credits, because people rarely need fax machines these days, and the app would provide value to a customer’s experience when this type of app is needed.

To the developers/owners of this app, please consider rolling out a graduated pricing scale for “pay as you go” customers. Set a minimum credit purchase, charge a bit more per page, offer break points (discounts) if you purchase more credits up front, and still hold onto the subscription based service for heavy users. You could have the best of both worlds, and an additional revenue stream to boot. Imagine that!

Hello,

Thank you for your feedback! At the moment, we offer weekly, monthly, and annual subscription options for sending and receiving faxes. We appreciate your suggestion regarding a daily subscription or a one-time fax fee, and we will certainly take it into consideration for future updates to our service.

I never have had the urge to ever put a review for any type of app I purchase on Apples App Store but I need to tell me review and how happy I am with my purchase!

My care for provider in California was not receiving any of my medical records from my old care provider in Utah, and it was faxed over three times to them. I need my records to get to my new care provider in California because I have an upcoming appointment soon and there has net been any success. I needed to do something urgently and get these papers either faxed or hard copied for my new care provider. I took it upon myself to find an app that’ll help me get my own fax number in hope that I can get the records sent to me immediately. SURE ENOUGH! I purchased my 9.99 subscription and called my old care provider to FAX my medical records to my fax number I created in this app and I got alllll my medical records for my new care provider sent to me with in the hour! :) very pleased I was able to get this done as soon as possible! Quick easy and reliable!!! Happy with my purchase👍🏽

Hello,
We're thrilled to hear that you're enjoying our app and finding it useful! Your review is a reminder of why we do what we do, and it motivates us to keep working hard to provide the best possible experience for our users. Thank you for taking the time to share your thoughts with us.