Fazoli's Rewards 4+

As a long time customer utilizing the services of the restaurant both eating inside and getting food through the drive through, I have found the food to be of excellent quality and portion size. You really can’t beat Fazoli’s for a reasonable price great Italian meal. The staff at this location are always willing to modify menu items to fit the needs of vegetarian and food allergy customers. The best part of a meal at Fazoli’s are the breadsticks! They absolutely can not be beat.

Others have mentioned problems utilizing the app to earn rewards; I have never experienced this issue and have “earned” points from scanning my receipts as well as redeeming offers and rewards on the app at the drive-through or in person.

Try this location if you find yourself in this area!!!!

I love Fazoli’s, and have since I was a little kid. The food is always spectacular, and with the mobile ordering feature it’s made it so much easier for me to get the amazing food I am especially fond of (particularly during this COVID-19 pandemic). The only complaint I have, if you could call it that, is that the app has the option to add gift cards, (which I was intending to do so), but it won’t let me add them in. Not even one that I have bought three days ago and still haven’t used yet. I know it’s not because I’m typing numbers in incorrectly. I am a bit of a perfectionist, and have been for years. I always check, recheck, re-recheck, so on and so forth. The app will not upload my gift cards. This isn’t going to stop me from using the app or going to a Fazoli’s restaurant—not a chance. It simply would be nice to use all of the features that you advertise in the app. Thank you for taking the time to read this review, and thank you for the amazing service all of you provide. Hopefully all involved are safe and well during this difficult time. 😊

So the app has nice features. However…with that being said, your very limited as to what you can do. I can’t update my phone number on the app. I can’t update my email address. I should be able to log into my account with my phone number. The account should have had the correct phone matched with the correct email. The phone number has been the same for 13 or more years, the only thing that could have been different is the email. But It kept saying that my email(s) were already being used, and my phone number was already in use, but when I tried to log in it said the password was incorrect. It’s just crazy to me. It just needs more ways to sign in and allow you to update your email and your phone number. The only thing that could have been incorrect was the email, as I have two! But yet I couldn’t even login/update it.