Fever: local events & tickets 12+

UPDATE: Vinnicius replied to me and was able to help me out with an acceptable solution. I am truly happy that the Fever team cares about their customers. I will continue to use the company for my local events! Thank you so much!

I’ve been using the fever app for a while to book tickets to events in my city. Me and my spouse had plans to see the Picasso experience but unfortunately she got into an accident and we had to go to the emergency room. I tried to cancel my tickets and was told that wasn’t possible but was offered a voucher. I was thrilled. I tried to redeem the voucher a few weeks later (before the experience ended) and the agent I spoke to regret to inform me that I had to make changes to my tickets that very same day (while we were in the emergency department). Why did the agent not advise me or ask me what day I would like to reschedule to? This is a deceitful practice and I’m disappointed because I’ve supported this company. I understand if the cancellation was something due to something insignificant but this wasn’t something we planned to happened. Extremely frustrated in how Pete and Rafael B decided to handle the situation.

Thank you for your 5-star review, Buicke! We're happy to hear that our agents were able to assist you to your satisfaction :)

Fever Team

hola@feverup.com / hello@feverup.com
www.feverup.com

I had to download this app to even get the tickets that I purchased. No ticketing company should ever make you download their app to get access to something that was paid for. This approach is inaccessible to many people who may not be able to download an app on their phone (which is more people than you’d think). My grandma who wanted tickets to the Sistine Chapel exhibit had to have me download the app to get the tickets because she doesn’t have a smart phone. And for being the only ticketing company to sell tickets for this event you would think they’d make it more accessible to purchase and access their tickets. On top of that, there wasn’t any detail on the app as to where exactly the event was, which ironically was in the email confirmation that was sent.

So 1. Don’t make people download your app to get their tickets. Like every other ticketing agency, provide the option to send over those tickets in an email and to be printed out. And 2nd: if you’re are going to push people into using your app, then at least make sure you add all the relevant details on there.

Now that I’ve attended this event, I’m deleting this app and will avoid using Fever at all costs until they allow another way to access tickets. I’ll be telling all my friends and family to do this same. I expect this is probably a startup with 3 developers and no UX person. Or if there is a UX person, maybe listen to them.

Hello. We're sorry that your experience with us has not been the best. Please reach us at customer_satisfaction@feverup.com so we can properly assist you.

I got the tickets to bring my mother on her earlier B-Day celebration. She really loved. All the experience was spectacular. Our server Shelby was fenomenal !! All the Asistant was pretty amazing as well, beautiful atmosphere, wonderful food, good drinks, and the most importa the crew was making feel like the way I wanna she feels.... SPECIAL ON HER DAY !!! She really had a blast night on her early celebration!!! I’m so glad to get that tickets for her and make her feel special and remember old melodies that she love and dance, back on time !! I actually got another day to go enjoy as well !!!
Now I’m addicted with this app and no only that shows are amazing, became a member with the app, you, no only get all the info in one.... you even got points that counts like money. So in your next purchase you will have few bocks discount of the total if you use it. Remember you have to check on the expiration. Yesssss like everything, this credit of the previous purchases has expired date as well. So why not to enjoy another show right !! 😁🙉🙈😁👌🏼 I know I’m getting really bad getting so manyyyyyy activity here. I’M IN LOVE WHIT THIS APP NOW. 🤷🏼‍♀️🥰😁😉👌🏼~Jenn Paiz~

Hello Jenn!
We are incredibly grateful that you took the time out to leave us a 5-Star review 😍
We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Best regards,