FFC‪+‬ 4+

This app is really not the best and I’ve ran into a handful of issues already.

I pay for the membership so that I can go to any FFC location. The app will not show me each locations hours on any given day besides “today” and even then i have to make a location my “home gym” in order to see “todays” hours.

Also, each location has different amenities. It would be nice if the app somehow had a page for me to look at all the amenities at a specific location instead of me having to go to the FFC website.

Lastly, it is odd that FFC On Demand only opens up on a new webpage and the videos are not available on the app. Depending on the location and where I am at the gym - the videos take a ridiculous amount of time to load. I’ve given up a handful of times when trying to use it.

Is the point of the app just to check in and do nothing else? If so, then I guess the app is great. When I need to look up anything - I end up having to go to the FFC website instead of the app.

I was so excited about old app being retired... up until moment I opened new app.
1. Check-in always loading, takes 15 seconds just to check in.
2. Booking is terrible - spinner shows all the way at the top so when you press book button you can’t even see that something is loading. And if you book earlier then 48h it still shows you your booking is set message when reservation didn’t happen.
And that only two functions of the app that I’m using. Not talking about overall user experience. App got a facelift but is worst then the old, at least old app worked

The previous app was able to at least submit reservations on time and accurately so that I can find them afterwards and confirm lanes, times, and dates. The current app will not allow me to see how long my booking is for and takes way to much time to load-by the time it is finished processing, the booking is no longer available. The timeline does not show reservations as it says on the booking confirmation- it actually doesn’t show anything at all.

Please listen to your users and fix the issues that keep coming!