FieldEdge

Name: FieldEdge
Rating: 1.8 (404 reviews)
Author: dESCO, LLC

Business

Free · Designed for iPad

404 Ratings
Ages

4+
Years
Category

Business
Developer

dESCO, LLC
Language

EN
English
Size

73
MB

The best app for home service contractors is the one that technicians will actually use! Technicians only need to login to FieldEdge to see their work orders for the day. Easily see customer history, current and upcoming work orders, track time, and more! FieldEdge makes the customer experience better than ever. Take pictures of the problem issue and show the customer. Use our customized Pricebook (complete with pictures) to easily pull the parts into an invoice and provide customer with good, better, best options. Simply complete the order by taking payment in the field and have all the expenses flow right into your accounting software – no more double entry when technicians return to the office! Work Order Features: •View service dispatches & work order information. •View and edit customer contact information. •Give the office real-time status updates with time tracking. •Use mapping and routing, & turn-by-turn driving directions. •View customer account, service history, equipment, saved documents & service maintenance agreement information. •Add and edit customer equipment in account record or dispatch. •Add pictures from device camera and gallery to customer record. •Collect important information and fill out checklists using custom forms Quote and Invoicing Features: •Present a complete quote to your customer with images of quoted parts and equipment •Provide “Good-Better-Best” options to customers with the ability accept or reject items with the final price adjusting accordingly. Rejected items are saved in the customer account, allowing you to review these items on future visits. •Create, view, and email service quotes & invoices. •Process payments & prepayments, including PCI compliant credit card processing. •Capture customer authorization & acceptance signatures.

Ratings & Reviews

1.8

out of 5

404 Ratings

Frustrating
09/02/2022

Service Field Tech
The app is frustrating to use. Work orders won’t open up, selecting certain functions won’t open up. App freezes. At one point it was attempting to load the history page of a previous job, and it just stayed on the loading screen. I forced closed out of the app multiple times and it would just revert back to the page. Only until I actually deleted the app and reinstalled it did it work again. I wouldn’t recommend using the app to anyone until they seriously figure out what the issues are.
Frustrating
09/02/2022

Service Field Tech

The app is frustrating to use. Work orders won’t open up, selecting certain functions won’t open up. App freezes. At one point it was attempting to load the history page of a previous job, and it just stayed on the loading screen. I forced closed out of the app multiple times and it would just revert back to the page. Only until I actually deleted the app and reinstalled it did it work again. I wouldn’t recommend using the app to anyone until they seriously figure out what the issues are.
Don’t waste your time. It’s a train wreck.
04/09/2020

rustin45
It’s clear the person that created this program has zero experience in dispatching. Or at least with working within a larger company that takes multiple calls within a small time window.There are so many steps for even the simplest of tasks. It should not take 10-20 minutes to create one work order. Furthermore, our staff in the field is now taking so long to go through work orders, we cannot schedule as many appointments that we used to be able to.You are supposed to just trust their program blindly and assume it’s working. Trying to ask their help line is very much just, “it just does it automatically”. Which does not work. We’ve gone through and created agreements, adjusted post date to correct ones, and once it saved it completely changed it.It’s so bad employees that are using it have said they will quit if it’s not gone soon.If I could give negative stars as a review, I would.
Don’t waste your time. It’s a train wreck.
04/09/2020

rustin45

It’s clear the person that created this program has zero experience in dispatching. Or at least with working within a larger company that takes multiple calls within a small time window.There are so many steps for even the simplest of tasks. It should not take 10-20 minutes to create one work order. Furthermore, our staff in the field is now taking so long to go through work orders, we cannot schedule as many appointments that we used to be able to.You are supposed to just trust their program blindly and assume it’s working. Trying to ask their help line is very much just, “it just does it automatically”. Which does not work. We’ve gone through and created agreements, adjusted post date to correct ones, and once it saved it completely changed it.It’s so bad employees that are using it have said they will quit if it’s not gone soon.If I could give negative stars as a review, I would.
Poorly invented
09/17/2022

There are room for Improvement
FieldEdge created an app that cause more inconveniences then helpfulnesses. I never experienced an app that was poorly invented with low consideration of being user friendly. The constant glitches which leads to multiple freezes in a day is asinine and ridiculous. This causes files and pictures to be lost even when you believe it was saved. The volume of issues has intensify due to all the so call new updates. But instead those updates are causing high level of disruption to the workflow. The worst part of this experience is customer service line. They are NEVER available to assist mobile users as they claim they do. Leave a message and we’ll return your call NEVER. This app prohibits the daily productive and efficiency for one to do their job. Overall grade is a F.
Poorly invented
09/17/2022

There are room for Improvement

FieldEdge created an app that cause more inconveniences then helpfulnesses. I never experienced an app that was poorly invented with low consideration of being user friendly. The constant glitches which leads to multiple freezes in a day is asinine and ridiculous. This causes files and pictures to be lost even when you believe it was saved. The volume of issues has intensify due to all the so call new updates. But instead those updates are causing high level of disruption to the workflow. The worst part of this experience is customer service line. They are NEVER available to assist mobile users as they claim they do. Leave a message and we’ll return your call NEVER. This app prohibits the daily productive and efficiency for one to do their job. Overall grade is a F.
Worst program I’ve ever used.
11/06/2018

servicetech123
Field edge is probably the worst program I have ever used. There are many things in the app that they need to change to make it more suitable in the field. It would also be nice if their main functions in the app would consistently work at all. I would gladly go back to hand writing notes and using a paper and pen rather been dealing with this program. It all depends on the day whether or not this at decides to work correctly or not. As a service technician we have a lot to deal with as it is the last thing we need to be worrying about is this program functioning correctly. Instead Of this program “saving time” I think that we spend more time trying to get it to work properly then it would be to not use it at all. I’m very unhappy with this entire program altogether.
Worst program I’ve ever used.
11/06/2018

servicetech123

Field edge is probably the worst program I have ever used. There are many things in the app that they need to change to make it more suitable in the field. It would also be nice if their main functions in the app would consistently work at all. I would gladly go back to hand writing notes and using a paper and pen rather been dealing with this program. It all depends on the day whether or not this at decides to work correctly or not. As a service technician we have a lot to deal with as it is the last thing we need to be worrying about is this program functioning correctly. Instead Of this program “saving time” I think that we spend more time trying to get it to work properly then it would be to not use it at all. I’m very unhappy with this entire program altogether.

We’ve updated the app to improve your experience, including a new navigation for Work Orders. You’re now able to easily move between different parts of the Work Order via a scrollable navigation bar at the top of the screen. In addition to the revamp of the Work Order Navigation, we also fixed an issue preventing PDFs from opening and a datetime error message when processing a credit card payment with XplorPay. Stay tuned for more updates in the coming weeks!