Screenshots

Description

The Blue Cross and Blue Shield of Texas (BCBSTX) app provides access to the Blue Cross and Blue Shield of Texas member information and resources.

Now available in Spanish (requires phone language settings to be set in Spanish)

Members can:
• Login, register or change password
• Easily access coverage, claims, and ID
• Check deductible and out of pockets amounts
• Find an in network doctor, hospital or facility
• Find a nearby urgent care facility
• Estimate the costs of procedures, tests and treatments
• View patient reviews and average wait time
• Search for doctors that speak Spanish
• View medical benefits and copay levels
• View pharmacy benefits and copay levels
• Send ID to Apple Wallet for offline access
• View their Explanation of Benefits
• Log in via Touch ID
• Share ID Card verification letter
• Members with applicable coverage can access MDLive for virtual visits with a doctor (MDLive uses allergies and medications from your HealthKit when requesting a virtual visit)

What’s New

Version 5.19.2

General improvements and bug fixes

Ratings and Reviews

3.4 out of 5
841 Ratings

841 Ratings

Slicerax ,

Broken app, Worse support

UPDATE: The app is mostly functional for me now. The coverage section is still iffy and I can’t see individual deductibles, but everything else appears to be working. Nice to finally add my insurance card to my Apple wallet after over a year of issues. Knocking off two stars from 5 for the remaining issues and the issues I had with support.

OLD REVIEW: This app is almost completely broken for me. The only portion that works is the claims center. Everything else throws an error, so I am unable to even view my medical card in the app or my coverage. I’ve tried contacting the support email on FOUR occasions now. Each time I have gotten no response or a single follow up email asking questions and no further follow up after I provide answers. Each email response has the same signature and name, so it feels like it’s one person providing support on this that may or may not respond.

LeLe68! ,

BCBS Insurance has been great for me & my family

I am thankful for Blue Cross Blue Shield Insurance that we have. I assume the BCBSTX Insurance we have is a blessing through the company my husband works for and thank the good Lord for it. There is a few things I would like to be better; Lower out of pocket, these days with all that’s happening, it is difficult too pay that much out of pocket every year. Prescriptions, why are we only allowed 2 places, CVS & Express Scripts? And our CVS is so short staffed, we have to wait and wait wand wait. These 2 places makes it difficult for people to get some of their medicines the doctor prescribes and you have to go back to the doctor for them too rewrite a new one. (It’s happening to me right now). Let us go to whatever pharmacy or at least add some more. We like the little mom and pops places because they seem to care more and know who you are when you come in. Walmart NO!!! I know Physical Therapy is too much as well as the chiropractor. Especially when the doctor wants you to go 3 times a week.
I like we have our own Accolade contacts to help when needed. And again there are some good insurance companies and some bad ones but like I said, I guess our BCBSTX has been good because of the company it’s through that my husband works for.

Developer Response ,

Thank you for your review.

CaliGirl726 ,

Called for EOB

Called twice, first time spoke to Jason who was awesome and helped me get a copy of my EOB. Unfortunately the attachment wouldn’t open on my end so I called back. Second time I spoke to Jared who was also excellent! He helped me reset my password, login and then when neither the computer or phone worked he tried a third option. He suggested I try the app. I grew frustrated at my computer freezing on me but he was patient the whole time. He waited until I installed the app, logged on and found the EOB I was originally requesting. Plus, the app is way easier for me to navigate and I have quick access to all of the EOB and claims I was looking for. Huge kudos to Jared for his help and exceptional service as well as this app being user friendly and super helpful. Thank you all! 👏👏👏

App Privacy

The developer, Blue Cross and Blue Shield of Texas, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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