Screenshots

Description

Have an MDLIVE virtual doctor visit with board-certified physicians from the comfort and convenience of your own home or from wherever you are, whenever you want – nights, after hours, weekends and holidays.

MDLIVE also offers behavioral health appointments with licensed therapists and board-certified psychiatrists as well as dermatology services.

You can schedule an appointment at a time and day that's convenient for you or have an on-demand visit in around 15 minutes.

All MDLIVE doctors are board-certified and state-licensed, with an average of 15+ years of experience. MDLIVE has two National Committee for Quality Assurance certifications and is accredited by the American Telemedicine Association. MDLIVE doctors are also friendly, caring, compassionate, and experts in conducting virtual medical consultations. And best of all, 9 out of 10 people would recommend us to their friends and family members in need of a doctor visit.

Great reasons to use MDLIVE virtual doctors:
1. You’re not feeling up to leaving home
2. You want to avoid the high cost of Urgent Care or the ER
3. Your doctor isn’t available
4. It's after hours, the weekend or a holiday
5. You need a short-term refill on a prescription
6. It’s hard to get to the doctor’s office
7. You don’t want to take time off work or be away from home


MDLIVE doctors treat over 50 non-emergency medical conditions like these:
• Allergies
• Bronchitis
• Colds & Flu
• Ear Pain
• Fever
• Migraines
• Pink Eye
• Rash
• Sinus Infections
• Sore Throat
• Urinary Tract Infections (Female, 18+)
• And more…

We also offer treatment and support for a wide variety of behavioral health issues:
• Addictions
• Anxiety
• Bipolar Disorder
• Couples Therapy
• Depression
• Eating Disorders
• LGBTQ Support
• Panic Disorders
• Postpartum Depression
• Relationships
• Social Anxiety
• Stress Management
• PTSD (Post-traumatic Stress Disorder)
• And more

We treat thousands of people a day with many different conditions, but you should not use MDLIVE if you are experiencing a medical emergency. In addition, we don't treat sexually transmitted diseases, urinary tract infections in males, or urinary tract infections in females under 18 years of age. Children under 3 with a fever and children under 12 with ear pain cannot be treated by MDLIVE.


Copyright © 2020 MDLIVE, Inc. All Rights Reserved.

MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not replace the primary care physician, is not an insurance product, and may not be able to substitute for traditional in-person care in every case or for every condition.
MDLIVE uses HealthKit and CareKit to pull your medication and allergies automatically, with your consent.
MDLIVE does not guarantee patients will receive a prescription, does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse.
MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit www.mdlive.com/terms-of-use

What’s New

Version 5.5.0

• Redesigned payment experience, reordering inputs to only capture necessary and needed information. Also providing more context and explanation for our Insured Users in case there are questions about payment.
• Modification to the sign up experience for all new users. Also introducing a new flow to our insured users, to optimize the registration experience.
• General bug fixes

Ratings and Reviews

4.7 out of 5
36.9K Ratings

36.9K Ratings

Cocomint 3 ,

Video therapy sessions

This is my third time using the MDLIVE for my therapy session. At first I found the technical aspect of learning how to navigate the website very challenging. I had difficulty understanding how the whole thing worked there were no instructions on how to get to the therapist and how to handle technical issues on my IPhone. I found that I needed to remember to refresh my screen every five minutes or the picture would freeze. Or to turn off my notifications or the picture would freeze up or go black. Then you would have to hit the exit app button on the phone. Also, turn off your smart watch or the audio will go to it. Actually it’s better to just turn off your Bluetooth altogether for a video chat.
I love the two therapists that I have. They’re very professional and were quick to make me feel comfortable. They asked smart questions and were attentive when I answered them. They gave me exercises that were easy to do and challenging.
I think that 45min is not enough time for the first two sessions. I had so much trauma in the past that once I got started it was hard to stop talking in the 45 minutes allowed.
I think a wider assortment of specialists is needed. This should be expanded once the kinks are worked out.
I love the fact that I’m safe at home when I’m talking about my trauma and that I don’t have to drive home with tears running down my face trying to drive while trying to get myself together. That’s the best part.

Developer Response ,

We appreciate you taking the time to post your feedback! It pleases us to know you had a great experience and we look forward to serving you again in the future!

Cmtomtom ,

Wonderful for people with packed work schedules

I’ve been having a skin issue with my hands for the past couple weeks and it got to the point where I was very uncomfortable. I knew I had virtual visits through my insurance so while on lunch at work I looked it up real quick. Made an appointment and a doctor called me in 10 minutes. I explained the problem, sent her a pic, and she prescribed me a topical cream that was ready to pick up a half an hour later. I am floored at how easy that was. No calling my pcp office to be told that I have to come in at 2pm three weeks from now and sit there for 4 hours because the schedule is backed up. No going to urgent care and paying the higher copay and risking getting really sick from whatever viruses are in the air. No missing work, no driving all over the place, no irritation or annoyance to get some steroid cream to help my skin. This was the easiest thing ever to get doctor help real quick for a minor issue. And the doctor was so nice and easy to talk to, she was knowledgeable and knew exactly what the problem was.

I’m a big fan!

Developer Response ,

We appreciate you taking the time to post your feedback! It's great to know that you had a good experience and we look forward to serving you again in the future!

Your Friend in the USA ,

Not Reputable

I tried to get an appointment at 8PM last night but didn’t understand the process and finally scored an appointment at 9:56PM last night. They said it would be a 3 hour wait. I got a call every 30 minutes asking if I wanted to cancel my appointment- until about midnight. I thought they would call but finally fell asleep. I woke up about 6AM and checked the app for my wait time. It said 15 minute wait. After 20 minutes I checked again to see my wait time. It became a 30 minute wait time ... so I called customer and got through. (Something I had not been able to do since making an appointment) and there was a nice man named James who apologized profusely about 9 hour wait. He then recommended I schedule a time appointment (why couldn’t I do that in the first place) for 12:30 - which would be quicker than a next available. Oh my word! So I decided to do it anyway since I was still having symptoms even though I was feeling better. I got a call back 10 minutes later saying there was a mistake and the doctor couldn’t do it over a text gone call. Had to be video chat so now they were rescheduling until 4:30PM - you know, right about the time pharmacies are closing because of Corona. I decided to take it anyway. Finally feel better and just canceled. I completely understand that there are back ups due to Corona but my wait time was completely ridiculous and they did not handle this in a professional way. They are not reputable in my opinion.

Developer Response ,

Please accept our apology for your frustration. Requests for virtual health care have increased significantly due to the spread of COVID-19. As a result, wait times to see an MDLIVE doctor may exceed our usual 15 minutes in some parts of the country. Our doctors are working hard to address all patients as quickly as possible while maintaining our high standard of care. If you have questions or concerns, please contact customer service at (800) 400-6354.

Information

Seller
MDLIVE, Inc.
Size
106.3 MB
Category
Medical
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Arabic, Burmese, Cambodian, Chinese, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Laotian, Malay, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Vietnamese

Age Rating
17+
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Frequent/Intense Medical/Treatment Information
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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