The Blue Cross and Blue Shield of Illinois (BCBSIL) app provides access to the Blue Cross and Blue Shield of Illinois member information and resources.

Now available in Spanish (requires phone language settings to be set in Spanish)

Members can:
• Login, register or change password
• Easily access coverage, claims, and ID
• Check deductible and out of pockets amounts
• Find an in network doctor, hospital or facility
• Find a nearby urgent care facility
• Estimate the costs of procedures, tests and treatments
• View patient reviews and average wait time
• Search for doctors that speak Spanish
• View medical benefits and copay levels
• View pharmacy benefits and copay levels
• Send ID to Apple Wallet for offline access
• Log in via Touch ID
• Share ID Card verification letter

What’s New

Version 5.15.1

General improvements and bug fixes

Ratings and Reviews

3.1 out of 5
523 Ratings

523 Ratings

TheBatman314 ,

OK App, but can never load my medical card :(

UPDATE: AS PROMISED I’m updating my review to reflect that as of the update pushed 7/9/19 the medical card doesn’t load in the app BUT I am at least able to add it to my apple wallet. Not a 5 star update, but I am ok with giving this 4 stars now. THANK YOU DEVELOPERS AND TEAM!! My original review is below.

The app is functional and does an effective job of letting you know your claims and current plan limits (deductible and out of pocket).

However, I can’t load my card which would be enough for me to give the app 4/5 stars but it seems I can’t get anyone to help me fix. Can dev help? I would gladly update my review to reflect that devs help customers and fixed bug I am encountering.

Developer Response ,

Thanks for the updated review. I apologize that you are having issues with ID card in the app. Would you please email us at so that we can get some more information for troubleshooting purposes? Thank you for your patience and feedback.

Tired patient... ,

BCBS major failure

DO NOT USE THIS APP. It’s a major development failure. Nothing ever works. Don’t take my word for it. Look at the review history on how often this app failed. It constantly leaves you to calling directly to get answers and the lines are always clogged. If I was BCBS I would be suing the developer for breach of contract as it’s a P.O.S. I have never been able to log in. BCBS, do not advertise a platform and route people to use it when it’s a catastrophic failure. This app and its ability is a representation of the management group for BCBS and their lack of respect for the people that are trying to navigate the gross injustice of the american health care system. If the only platform that works is a desktop version, say so. Stop asking hopeful Americans to use something when it’s not proven to be effective and working. We’re tired of developers dropping initial garbage onto consumers with the expectation of fix as you go instead of proper testing and correction prior to release. Would you buy a refrigerator that has the potential of not chilling your food and requires service several times before it is finally running correctly? Are we supposed to “expect” to absorb the cost of rotten foods so you can get to market? Is that a fair expectation? Pull the app. Get it right first, then release to public for use. The current approach your using makes BCBS look like extremely incompetent fools. I know their not, but apparently their IT department is not thinking.

azwebbr ,


Had a hard time trying to decide whether or not I was gonna give a 2 or 3 and the only reason it got a 3 is because there’s not a half star and the fact that My insurance info is pretty accessible through the app is why it got such a high score. Trying to find a provider in this app is pointless. The only information you have is the name and location. There no other information on them ex. rating, specialty, who they cater to, etc. which leaves you to have to google it and god forbid you do that at the same time, because if you try it resets the app and here you are beginning your search again and back at step 1! I am not the kind of person who chooses a provider because their name sounds cool. I want to know a little more details so that my time and theirs isn’t being wasted! I don’t know, if you’re going to develop an app to make things “more convenient and accessible” then you should actually do that or don’t give the option at all.

App Privacy

The developer, Blue Cross and Blue Shield of Illinois, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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