LiveWell with Advocate Aurora 17+

Was up north, on vacation (Door County). Got a self inflictive knife laceration injury. Could not stop bleeding with direct pressure. Looked like needed stitches. Looked for a medical clinic, found an Aurora clinic in Sturgeon Bay, headed for clinic with knife wound wrapped tightly. Wife could not take me per her physical condition, but called clinic to inform them I was coming, called me and said they would be ready. And they were. Because of Aurora ‘s Live Well system, all was known. And all was ready for me. A Jennifer Krause FNP-BC took care of me, in a most professional way. And thanks to my Live Well record, knew all meds. I was on, and what she could or couldn’t give me. My tetanus status was over 5 years old and I needed one. Thanks to Jennifer and a RN, can’t remember her name. But those two, a receptionist and I think a male Dr. We’re only ones on duty at about 5PM on July 1, 2024. Thanks, again.

THOMAS R.ROBEL

This app is super user friendly. The design of the app is very easy to navigate through. It eliminates the hassle of trying to figure out where to go, what to do & how to do it. The format readily defines your search function.
It features; All apptmt’s on the app plus the ability to cancel or reschedule, you can pre-register prior to your Apptmt, view bills and pay them as well. In addition, you can send health related messages to your provider and you get timely responses and much more. This has helped me manage my health and my time and I feel more connected with my doctor.
The app is a time saver for our doctors as well. It’s a mutual goal to free up time and position our doctors to efficiently optimize their time for patient care.

This is not a helpful tool in many ways. There’s missing information. The medical group and doctors offices refer patients directly to this app as a one stop shop for everything needed, including setting up appointments and accessing information. However, the information is not readily available and you are unable to set up appointments through the app the way it’s described. We are unable to see a correct and updated list of upcoming appointments which causes confusion and risks. Missed appointments. There are often issues logging in. The app times out so quickly you are unable to get anything completed before having to re-login.. partial mobility to reach out to providers and because we’re unable to call the office need to reply to a message is necessary, and sometimes that is not available option. All in all this is not a helpful tool, particularly since the expectation is that we no longer contact the doctors office have to use this tool that has extreme limitations.