The MyACCESS mobile app provides a simple and convenient way for you to connect to the programs you've applied for or are enrolled in, including Wisconsin Medicaid, BadgerCare Plus, FoodShare, Wisconsin Shares Child Care Subsidy, and Wisconsin Works.
CHECK YOUR PROGRAMS AND BENEFITS
See a high-level overview of the programs you've applied for or are enrolled in.
Be reminded of actions you need to take or documents you need to submit to be or stay enrolled.
Take photos of and submit required documents at any time, then check their status in real time.
We've added the ability to log in with Face ID or Touch ID. We've also made some minor fixes to make MyACCESS better and easier to use.
Ratings and Reviews
Very straight forward and to the point. UI is clean and easy to navigate. Very easy to check the status of all the benefits you receive as well as see any documentation they need submitted.
It would be nice to have more in depth options- such as seeing the actual documents you’ve submitted recently. Just a thought for a future update possibly? Definitely appreciate the app!! Keep up the good work of helping people in Wisconsin!!
Developer Response ,
Thank you for taking the time to share! We appreciate the feedback. We've made note of your suggestion about being able to view all recently submitted documents. Currently, you can view documents you've submitted electronically, either through the ACCESS website or the MyACCESS app, in the last 90 days. Because of the way documents submitted by fax, by mail, or in person are processed, we are only to show documents you've submitted electronically at this time.
App freezes when uploading documents
Frustrating! App freezes while uploading documents. I’ve been trying to successfully upload more than 3 pages for over an hour.
Update 3:50pm - Finally looks like the app was able to hold 4 pages without freezing. I pressed submit to get at least those 4 pages to Milwaukee Enrollment Services....I still have 6 more pages to submit, but I didn’t want to push my luck.
Okay, I took screenshots showing the app submitted my 4 pages. I then logged out of the app - waited a few minutes, then logged in again.
After 7 tries (!!!) I got the app to accept images of 6 more pages to submit. Again, I took screenshots showing my submission was successfully sent. I then opened the Submissions page, where there should be proof of my Submission #1 (4pages), and Submission #2 (6 pages)...
I’m worried because it’s only showing the second submission...
Now I must call Enrollment Services for the third time today to see if they can see both of my submissions of documents.
***App should generate an email to me, a receipt showing exactly what it submitted - so I have proof that I uploaded and submitted specific documents!
Developer Response ,
We’re sorry you didn't have a good experience with uploading documents. If you’d like to provide additional feedback and get help with uploading documents, you can call ForwardHealth Member Services at 800-362-3002, Monday through Friday, from 8:00 a.m. to 6:00 p.m.
Amazing when it works
The options that the app offers are incredible! But sometimes it just doesn’t. It won’t open. Or it just shuts down and goes back to the home screen unexpectedly.
The first time I used it was to submit some documents for proof in the 11th hour, and it kept saying done! Done! Then it would go back to the home screen.
In the end I learned that it was not done! and my proof was not submitted on time and my benefits expired. Very frustrating. But when it does work, it’s amazing that you can do this through the app!
Developer Response ,
Thanks for your review and reporting these issues. We apologize that you didn't have a good experience with MyACCESS. We are looking into the issue of the app not opening or closing unexpectedly. When you successfully submit a document, you'll receive a screen indicating your submission was successful. The document will also show on your submitted list. If the document doesn't show on your submitted list or remains on your needed list, the document submission was not successful. In this case, you should submit the document again either through the MyACCESS app, the ACCESS website, or by fax or mail.
- Health Services, Wisconsin Department of
- 98.8 MB
- Health & Fitness
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2018 Wisconsin Department of Health Services
With Family Sharing set up, up to six family members can use this app.