Well onTarget Fitness Program 4+

Seriously, this is the worst I’ve ever encountered. You can’t even get past the Login because it won’t accept your credentials, name, or password. I even called them about this for tech help, and they claim this has never happened before, yet one quick glance at these reviews and it is clear it ALWAYS happens and this app is 100% non-functional. I have not encountered a single person who has been able to even use this app. Unless you plan to use a desktop ALLLLL the time to access the benefits of a Tivity membership, do NOT join Tivity. Without the app, there is absolutely no point. Do NOT do it.
Furthermore, after over an hour on the phone with them, they seriously pretend that they have never ever had any complaints and that everything is completely fine and no plans to rectify the issues. Just read the reviews here. It hasn’t worked for sooooo long. You literally can’t even log in.

This is, without a doubt, the least intuitive and most frustrating app I’ve ever had been forced to use. I can’t understand how someone could create this app and the. sit back and do nothing while all of these horrible reviews come in. Please, make it easier to log in, make shortcuts for items people are looking for most often. There are bugs with the links, bugs showing weird sized text, bugs that won’t allow me to log in sometimes. It’s a whole mess. Please fix it. Please also include the name of the fitness program on the digital gym card so the gyms know what we’re talking about and I don’t have to chase around client support to help me explain to these gyms what I’m talking about. Please.

This app is obviously broken, and based on the rating and all of the negative comments, it appears to have been broken for quite some time.

I am paying a lot of money for this fitness program for my family. I expect the program and its support tools, including the app, to function as advertised. Now my family is unable to find gyms or schedule classes, etc. which was one of the main selling points for us choosing this program.

I am very disappointed and angry that BCBS and this Program do not fix their unusable app when they have clearly received feedback from their customers stating that it is broken and unusable.

If this is any indication of the level of quality and customer focus I will receive as a part of this program I expect to be cancelling very soon! I will take my money somewhere else where they care about their customers, the quality of their products and services, and correct issues when they do occur to keep the customer experience positive.