EyeMed 17+

Upon first downloading this app. It was fine. Could search for eye-care providers. A few months ago I was able to upload an eye script for safe keeping. Tried to log into the app and this where the issues began. I am on the IOS platform and do not have face recognition on but this app keeps doing the facial thing and saying my credentials are invalid. Tried to delete the application and re-load back on my phone. For some reason, the application was never deleted and I keep going in circles with it. Frankly, there is no ease in opening this app.

Normally when one downloads the app for their insurance provider they do so to view a few things: benefits, claims/EOBs, eligible providers for all those covered.
This app does not allow you to view the details of a claim or the EOB once the claim is processed. You must go to the actual website to view the EOB. It is in PDF form there, so it should be available on the app and is not.
I also find it ridiculous that the primary insured has to not only create logins for dependents, but cannot view their benefits nor claim/EOB under the primary’s login. This is just not exclusive to the app but the website as well.

I downloaded the app so I could use it similar to how I use other apps for medical benefits. This app his RIDDLED with bugs. When I try to see my benefits it says “see benefits below” and then the screen is completely blank. When I tried to contact them through the app I filled out everything correctly but each time it said that I was filling out my name incorrectly. The app doesn’t even let you reach out to them for questions. Probably because they know that this app is NOT working. Eye Med, if you’re going to promote your users using this app, YOU NEED TO HAVE AN APP THAT WORKS.