Screenshots

Description

Using LiveHealth Online you can visit with board-certified doctors, licensed therapists, lactation consultants, registered dieticians and more through live video on your smartphone, tablet or computer. It’s an easy and convenient way to get the care you need weather you’re at home, at work or on the go! Just download the app and sign up to get started.



Talk to a doctor 24/7, with no appts or long wait times

Why spend time going to urgent care, use LiveHealth Online to talk to a doctor in minutes through live video. Just sign up or log in and select the doctor you would like to see. Then you’ll be connected through private and secure video in about 10 minutes or less. Doctors using LiveHealth Online provide care for common health conditions like: the flu, pink eye, sinus infection, bronchitis, allergies, fever, cough, cold, urinary tract infection, skin infection, skin rash, diarrhea and more! It’s a great option for care when your own doctor isn’t available. Doctors can assess your condition and provide a treatment plan so that you can feel better, faster.

Our Spanish language online visit experience is available using Cuidado Medico on LiveHealth Online. Spanish speaking doctors are available by appointment from 7am-11pm. Same day appointments are available in most states.




El servicio de consultas por internet en español se presta a través de Cuidado Médico de LiveHealth Online. La disponibilidad de citas con médicos que hablan español es de 7 a.m. a 11 p.m. En la mayoría de los estados encontrarás citas disponibles para el mismo día.


See a therapist in 4 days or less!
Use LiveHealth Online Psychology to talk with a licensed therapist or psychologist from the comfort and privacy of home. In most cases you can schedule an appointment and talk to a therapist in just a few days. Therapists can help you when you’re dealing with a wide range of issues like stress, anxiety, coping with grief, relationship issues and more!

Video visits using LiveHealth Online are covered by many insurance plans.
For 18 million Americans online visits using LiveHealth Online are a covered benefit under their health plan. Just enter your health insurance information within your account settings to see how much a video visit will cost you after your insurance is applied.


Are you an Apple Health user? If so, you can easily share important health information with your provider during your Video Visit. Sharing your heart rate, weight, blood glucose levels and nutrition information will give your health care professional a 360-degree view of your health and help them make a more accurate diagnosis.

What’s New

Version 12.0.628

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed

Ratings and Reviews

4.9 out of 5
21.9K Ratings

21.9K Ratings

MissP-Tat ,

Great unless you have a prescription

I have an ear infection and was initially really satisfied with the service. Signing up, choosing a doctor, and getting through the visit was great. However the doctor sent my antibiotic to the wrong pharmacy in a totally different state. I called the customer service line and waited for over an hour, but the representative was helpful and said he called and left a voicemail at my pharmacy for the prescription. Well apparently that still didn’t work and the pharmacy never received the information. I tried to call the customer service line again, waited on hold another 75 minutes, but there was still another 86 minute wait. I decided to hang up and try again tomorrow. Once the visit is over, the app gives you no other way to follow up or fix an issue without calling the customer service line. There really needs to be a better way to follow up on prescriptions or request it be resent without having to go through a phone call. Most of my doctor’s offices have a mailbox feature so that you can inbox issues like this and a MA can go through and help resolve them. I have no idea what they’re going to charge my insurance for this telemedicine visit, but I’m sure it’s going to be a ridiculous amount for speaking with the doctor for 3 minutes and having to be on hold/talking to customer service reps for 4+ hours.

Lique88 ,

Other services are better and I’m disappointed

I was forced to switch to this service due to my job changing our telemedicine provider. I use this service for mental health services because through my job there is not copay. Originally i was happy to learn that they offer same day mental health appointments, my excitement has since stopped. There are a limited supply of psychiatrists and they are always booked a month or more out. I scheduled my original appointment in February and have since been rescheduled by the Dr all the way out to the end of May and have never been seen. When I called about (2x) nothing has been done. Just “sorry about that we’ll file a complaint” and that’s it. The last service I used understood the importance of psychiatric appointments and made sure to reschedule within the same week, they don’t care. I called about another issue due to a confusing email i received. I was on the phone for an hour before a supervisor finally agreed to actually see why i got the email. Customer service is a joke and they don’t seem to care to resolve issues

The only saving grace is that i have a psychologist that i actually like. I’m going to take all of my issues to my HR department because if this is the service my company is paying for they should know that it may not be the greatest idea to renew the contract.

Developer Response ,

Thank you for your feedback. We would appreciate the opportunity to better understand your experience with the availability of psychiatrists. If you want to reach us privately, you can email us at help@livehealthonline.com or call us 24/7 at 1-888-LiveHealth (1-888-548-3432).

okimur ,

No Insurance needed antibiotics

So, after researching online doctors. I ended up going with LiveHealth bc typically I spend $100 just for a consult and here it was $59 or more depending on type of issue and severity of case I assume. The app lets you know due to covid 19 things are a little delayed but I didn’t mind waiting. I had to wait for 30-45 mins before connecting with the doctor but it lets you know how many people are ahead of you once you select a doctor. I had 1 ahead of me, so wait time not too bad. I like that it gave options on different doctors I just picked a family doctor Dr. Rayner.

She looked tired but was really nice and very professional. The app itself was easy enough to figure out. I asked about how long before prescription would be ready and she said right away unless system has issues then she would have to call it in and that could take 30+ mins bc she also had other clients. I said no problem, contacted the pharmacy 10 mins afterwards and it was already being processed. Overall I say it’s well worth it for simple issues, I can’t speak about more severe cases. Less than $100 in all 👍

Information

Seller
American Well Corporation
Size
162.3 MB
Category
Medical
Compatibility

Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Spanish

Age Rating
12+
Infrequent/Mild Medical/Treatment Information
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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