Screenshots

Description

Sydney Health is all about saving you time and connecting you with the care you need, when you need it. Within minutes, members can visit with a doctor, right from the app. You also can access your health plan and medical information in one place. Sydney Health makes it easier to put your health – and time – first.



Here’s a snapshot of what you can do:

• Check your symptoms for free and the app will recommend next steps.
• Chat with a board-certified doctor for no or low cost, depending on your plan. Virtual care doctors can assess hundreds of conditions, handle routine care visits, order prescriptions and refills, order labs, and schedule follow-ups.
• Connect with a doctor through a video visit.
• Manage your health, dental, and vision plans.
• View medical claims, access your ID card, and receive important details about your health plan benefits.
• Track your healthcare spending and find doctors and facilities in your plan’s network.
• Connect with other health apps such as Apple Health.
• Ask questions in real time through an interactive chat


Download Sydney Health to your device today.



Sydney Health is offered through an arrangement with CareMarket Inc. Some Sydney Health capabilities may not be available with all plans.

What’s New

Version 4.13.0

In addition to fixing bugs, we have a few enhancements in this update.

Programs are now available via the welcome page. Just scroll down to gain easy access to all of the health care programs provided by your coverage.
Additional updates to Your Action Items, proactively bringing even more health care activities to your attention.
Improvements to Find Care search responses.
Enhancements for Medicare users.
Don’t forget to rate us! Your feedback helps us make it better.

As always if you have questions about the app, please email Sydney@anthem.com

Ratings and Reviews

4.8 out of 5
91.2K Ratings

91.2K Ratings

JMATT79 ,

Fantastic & User Friendly

Sydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes the app kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their product. If your plan comes with pharmacy then the pharmacy is right there and you can order your scripts through the app as well as set up your auto refill/auto pay. You can save your payment information, view and print your ID card as well as fax or email a copy of your card to your doctor’s office BEFORE you arrive for your appointment. Finding a doctor is easy, searching claims is easy as well as keeping track of your deductible and out of pocket totals for the year. It’s got everything. I highly recommend the app.

Developer Response ,

Hello, thank you for taking the time to share your feedback with us. We're always happy to see our Members having the positive experiences they deserve. If you have any questions, or want to share additional feedback with us, let us know at Sydney@anthem.com. Thank you. ~ Sydney ~

Hadhighhopes898 ,

HSA Glitches All Day

I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.”
I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.

Developer Response ,

Hello Hadhighhopes898, we can understand why that would be frustrating. If you could, please email us your Username at Sydney@anthem.com, we want to assist you in getting this reviewed as quickly as possible. Thank you.

~ Sydney ~

JAHO2011 ,

My impressions after first use of S/W on iPad... immature

Screen rotation - Not supported. Only portrait mode. Not good when using a keyboard.

Login screen - I need to context switch to pick up name and password from my pwd manager. Tool prevents context switching from keyboard (cmd+tab). When context switching with home button, this app deletes anything typed into name and password fields. This forces me to type name and password, which is not at all secure, as people can see what you are typing if you are in public.

Plan Usage Screen - Some silly little symbol (Sydney ?) on lower right corner of screen is covering the last entry under Claims.

Plan Usage Screen - Claims Screen - Lack of useful information. There are $ amounts with no description.

Context Switching away from the app for a couple seconds results in a forced-logged out.

Buttons pop up in arbitrary and inconsistent places. For example, I had an error messages appear at bottom of screen. To cancel out of it and make any forward progress, I had to hit a little cancel button that appears at the top/center of the screen. What is this Whack-a-mole ?

The web site works better.

Developer Response ,

Hello, thank you for taking the time to share your feedback with us. If you would please reach out to us at Sydney@anthem.com with your username. Thank you. ~ Sydney ~

App Privacy

The developer, Anthem, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Location

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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