Meet Sydney Health — your digital connection to your health and your health plan. Sydney Health is simple and personalized with convenient reminders and instant access to information about your Anthem or Empire medical, dental and vision plans anytime, anywhere.
Make it personal with information and features designed around you.
• Review current plan usage
• View and use your ID card
• Track your health care spending
• Access benefits info with one click
Find programs that interest you and build an action plan to meet your health goals in your personalized Health Dashboard
• Sync your fitness devices or with Apple Health
• Explore wellness resources
Keep it simple and find help with your health care questions.
• Search for a doctor or health care facility
• Look up a claim and see what’s covered
• Ask questions in real time through an interactive chat
Sydney works with many of your favorite apps and devices to help set your fitness goals and track your progress.
Sydney Health is offered through an arrangement with CareMarket Inc. Some Sydney Health capabilities may not be available with all plans.
General bug fixes and improvements to the experience
As always if you have questions about the app, please email Sydney@anthem.com
Ratings and ReviewsSee All
Fantastic & User Friendly
Sydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes the app kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their product. If your plan comes with pharmacy then the pharmacy is right there and you can order your scripts through the app as well as set up your auto refill/auto pay. You can save your payment information, view and print your ID card as well as fax or email a copy of your card to your doctor’s office BEFORE you arrive for your appointment. Finding a doctor is easy, searching claims is easy as well as keeping track of your deductible and out of pocket totals for the year. It’s got everything. I highly recommend the app.
Developer Response ,
Hello, thank you for taking the time to share your feedback with us. We're always happy to see our Members having the positive experiences they deserve. If you have any questions, or want to share additional feedback with us, let us know at Sydney@anthem.com. Thank you. ~ Sydney ~
HSA Glitches All Day
I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.”
I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
Developer Response ,
Hello Hadhighhopes898, we can understand why that would be frustrating. If you could, please email us your Username at Sydney@anthem.com, we want to assist you in getting this reviewed as quickly as possible. Thank you.
~ Sydney ~
Definite improvement over the last app
This improved app is MUCH smoother, snappier, and native feeling over the previous app. The colors are nice and the new chat feature is actually kind of awesome. I imagine new learning capabilities and responses will come from that AI in the releases to come. Now I can just type what I want to do in the chat rather than pressing buttons, looking everywhere to find it. Really cool.
The development team at anthem has stepped it up BIG time. Great job! I’ll admit I’m looking forward to all of the new features and integrations that will be coming in the future.
Again. Great job Anthem.
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With Family Sharing set up, up to six family members can use this app.