Fios TV Mobile 12+

Customer Support? Customer Contempt!

My ability to create favorite channels on my iPhone and iPad devices does not work. I have been trying to get ‘Support’ to solve this problem since... September. Yes, you read that correctly: <September>. To no avail. I have been given instructions on how to solve the problem that are ineffective. I have been assured that the problem has been ‘elevated’ to a higher management level. No change. I have been assured over and over again by customer service personnel that <they> have assured by the developers that they have been working on the problem, and it should be corrected by a certain date. No change. I was most recently told that there is an upcoming update that will solve problem. The update came and went. No change. On top of all the above what has really gotten to me is the indifference. After awhile, trying to get a response from the support function within the app is met with complete and utter silence. They. Just. Stop. Responding. I used to regard customer service as one of Verizon’s strengths. No more. I am now actively looking for alternatives. This long-time, loyal customer is fed up.

Respuesta del desarrollador ,

Hello our support team owes you a resolution. It seems you already submitted a ticket via the help center located within the app, if you would be so kind in emailing us the support ticket # to fiostvapps@verizon.com, I will ensure we make this a priority.

0 stars if that was an option

Verizon and their Fios service is the worst product I have ever experienced. It’s unbelievably expensive and constantly doesn’t work. The customer service experience would earn the lowest possible rating on any scale. This is due to the fact that they are almost impossible to get on the phone, and forget having a technician come out to repair the issues as they will NEVER dispatch someone regardless of the number of times you call, or how many malfunctions you are having. If I could, I would cancel their service tomorrow and go with Comcast. The second my contract is up I will be switching. I HIGHLY advise never spending your hard earned money with Verizon, because the product you pay for will NOT be the product you get. When you are purchasing or signing up, their customer service is spectacular. Once you are under contract, that’s experience is gone, and you are left to deal with whatever issues you have on your own. DO NOT PURCHASE.

Verizon should be ashamed

This app was advertised to me (by the installer, when we ordered FIOS) as “allowing us to access our FIOS media ANYwhere!” Nothing could be further from the truth. Occasionally, it works brilliantly! Especially, when I’m HOME… and could be viewing things on our online TV and FIOS box, if I wanted to. But when you NEED it… when we were at our son’s house for the weekend, and I wanted to watch the F1 race… I find that there is “in house” content, and “out of house” content! Guess which one Formula 1 is… and virtually ALL of the stations I wanted to watch? Further, when I was on my son’s 500Mbps (FIOS also, by the way) network, it would frequently give me the message that I was “not on a network”… when I was, and am, very MUCH on a network! ONLY the Verizon Mobile app didn’t know it!

The final straw was that when I finally DID get onto FIOS mobile, once… and was able to access RECORDED (ONLY) F1 footage, for some reason this poorly written app would not recognize that the iPad Pro I was using had AIRPODS set up as the audio output feed. I could watch, or listen to ANY other media, and the AirPods worked fine. But with FIOS Mobile, the audio ONLY would come out of the iPad Pro speakers… to the annoyance of all around me.

Verizon, spend some time with this app! It is not worthy of your name!