Optimum TV

Name: Optimum TV
Rating: 4.6 (23349 reviews)
Author: Altice USA, Inc.

Entertainment

Free

23K Ratings
Ages

13+
Years
Category

Entertainment
Developer

Altice USA, Inc.
Language

EN
English
Size

37
MB

All your shows in one place. Stream Live TV or catch up on your Cloud DVR recordings from anywhere within your home. Plus, you can watch TV on the go with some of your favorite shows and networks available, anytime, anywhere there is an internet connection with the Optimum TV App. Features Watch: • Watch Live TV for your entire channel lineup, On Demand programming and your Cloud DVR recordings from anywhere in your home • Rent and watch On Demand movies directly from the Optimum TV App • With the TV to GO feature, watch programs from top networks anytime, anywhere • Start watching a recording on your device and resume watching the same program on your TV • Use Restart to start select shows from the very beginning, even if you tune in late * Record: • Schedule Cloud DVR Recordings • View Scheduled and Recorded Lists • Manage Scheduled and Recorded programs Control: • Use your device as a virtual remote control for your Optimum TV Box • Search using your voice by actor, director, title, genre or keyword • Set up parental controls to restrict what your child can watch through the Optimum TV App • Turn on features like Closed Captioning and SAP Requirements: • Available content and features are based on your current programming package and premium service. Not all content is available to stream at this time. • An Altice One ID and Password • A WiFi connection • Visit optimum.net/app for more information *Feature not available in all areas. Privacy Policy : https://www.optimum.com/terms-of-service/privacy/Customer-Privacy/altice-customer-privacy-notice Terms of Service: https://www.optimum.com/terms-of-service/altice-one-app

Ratings & Reviews

4.6

out of 5

23K Ratings

Service.
03/16/2021

euro575
This Altice company is French, and is not Optimun anymore, they bought “Cablevision” and depend of the boxes you have. I have the “Altice” all in one that doesn’t need a Router. For the situation with the CV-19, they haven’t been doing the regular updates they usually do during the nights in order not to interrupt the viewers programs, because they have been working remotely.Also, I learn how to do myself because I understand is so frustrating to trying to watch your programs and cannot do it because you have not idea what to do.Here is my little help, If you have the “Altice” black box and also the small one if you have a secondary tv’s, unplug the main box from the back of it, for about 2-3 minutes, and plugged back and let it rebutted by itself, you can do that with your tv on that will show you a dark screen for few seconds, and then you’ll see how starting the rebutting of the box, and when finished the time will come out again, and turn on the box and you’ll see the program’s back.I hope my suggestions work, and if he doesn’t at first, try again.Good luck.
Service.
03/16/2021

euro575

This Altice company is French, and is not Optimun anymore, they bought “Cablevision” and depend of the boxes you have. I have the “Altice” all in one that doesn’t need a Router. For the situation with the CV-19, they haven’t been doing the regular updates they usually do during the nights in order not to interrupt the viewers programs, because they have been working remotely.Also, I learn how to do myself because I understand is so frustrating to trying to watch your programs and cannot do it because you have not idea what to do.Here is my little help, If you have the “Altice” black box and also the small one if you have a secondary tv’s, unplug the main box from the back of it, for about 2-3 minutes, and plugged back and let it rebutted by itself, you can do that with your tv on that will show you a dark screen for few seconds, and then you’ll see how starting the rebutting of the box, and when finished the time will come out again, and turn on the box and you’ll see the program’s back.I hope my suggestions work, and if he doesn’t at first, try again.Good luck.
Optimum app has many problems
12/30/2024

I wmmtv
More often than not I can’t watch my television programs on my iPhone in my own home. It can be very very slow to load and then if it starts to air the program it very often quickly thereafter freezes up. I’ve tried rebooting and reloading the app and various other suggested fixes or workarounds with no success. Sometimes (less than 20% of the time it works without issues. It is very unreliable and frustrating particularly when there is a live program that I really want to watch and the app lets me down. I have tried to call and speak with a technician or manager and the way that the customer service system is set up is is apparent that they just want to wear you down in your effort to get help rather than speak with you.This is NOT THE CASE with any of my other apps including but not limited to, Netflix, Prime Video and several others. I wish that Altice would hear what I’m saying and I am joined by many many others, and pledge to fix this problem in the first quarter of 2025, not because it does or doesn’t matter to your bottom line (although I believe in the long run it does) but because you can show that you care about your customers and you care how your company and its reputation is viewed by the people who you serve…….

Developer Response
Thank you for your feedback. Please send us an email to AppSupport@optimum.com for further assistance and include your account information. ^Mariana
Optimum app has many problems
12/30/2024

I wmmtv

More often than not I can’t watch my television programs on my iPhone in my own home. It can be very very slow to load and then if it starts to air the program it very often quickly thereafter freezes up. I’ve tried rebooting and reloading the app and various other suggested fixes or workarounds with no success. Sometimes (less than 20% of the time it works without issues. It is very unreliable and frustrating particularly when there is a live program that I really want to watch and the app lets me down. I have tried to call and speak with a technician or manager and the way that the customer service system is set up is is apparent that they just want to wear you down in your effort to get help rather than speak with you.This is NOT THE CASE with any of my other apps including but not limited to, Netflix, Prime Video and several others. I wish that Altice would hear what I’m saying and I am joined by many many others, and pledge to fix this problem in the first quarter of 2025, not because it does or doesn’t matter to your bottom line (although I believe in the long run it does) but because you can show that you care about your customers and you care how your company and its reputation is viewed by the people who you serve…….
Developer Response Jan 1
Thank you for your feedback. Please send us an email to AppSupport@optimum.com for further assistance and include your account information. ^Mariana
Guide doesn’t work since last update
04/30/2022

MDK1705
Ever since the last update the guide works up until I try to see what’s on later in the evening. When I scroll an hour or more in advance and try to see what’s on other channels the guide jumps back to channel 2 before I get a chance to see what is on and on what channel. No matter how many times I try to scroll down to higher channels it just jumps back to channel 2. This happens on both my iPhone and iPad. Both are running the newest version of the app. This is typical of Altice service even though I can’t fault the app developer for the crappy cable/internet service provided by Altice. Can’t wait for Fios to come to town!UPDATE: It’s been over a month and the app still does the same thing. In the guide, if you scroll past the current time to look at what’s on later in the day, and then scroll down the channels, the guide keeps snapping back up to the first channel before you can see what the other channels are showing later in the day. This only happens if you are trying to see what’s going to be on later, not what’s on presently. The App Developer replied asking me to email them with the particulars. THESE ARE THE PARTICULARS. JUST FIX IT!

Developer Response
Hello! We are here for you and would really like to help with this! Please access the App Store and check for any new updates. If you still have an issue, please send us an email with your account information to AppSupport@Alticeusa.com so we can best assist you. Thank you so much. ^Juan
Guide doesn’t work since last update
04/30/2022

MDK1705

Ever since the last update the guide works up until I try to see what’s on later in the evening. When I scroll an hour or more in advance and try to see what’s on other channels the guide jumps back to channel 2 before I get a chance to see what is on and on what channel. No matter how many times I try to scroll down to higher channels it just jumps back to channel 2. This happens on both my iPhone and iPad. Both are running the newest version of the app. This is typical of Altice service even though I can’t fault the app developer for the crappy cable/internet service provided by Altice. Can’t wait for Fios to come to town!UPDATE: It’s been over a month and the app still does the same thing. In the guide, if you scroll past the current time to look at what’s on later in the day, and then scroll down the channels, the guide keeps snapping back up to the first channel before you can see what the other channels are showing later in the day. This only happens if you are trying to see what’s going to be on later, not what’s on presently. The App Developer replied asking me to email them with the particulars. THESE ARE THE PARTICULARS. JUST FIX IT!
Developer Response 03/05/2022
Hello! We are here for you and would really like to help with this! Please access the App Store and check for any new updates. If you still have an issue, please send us an email with your account information to AppSupport@Alticeusa.com so we can best assist you. Thank you so much. ^Juan
My Opinion
03/26/2022

andrea mayo
I don’t know why I changed to Altice! My main box has to be constantly rebooted because I lose the ability to rewind/fast forward live tv. Now I reboot and it still doesn’t work! My main phone now has to be in my living room instead of my kitchen! The cable box in my bedroom constantly loses the ability for me to look at the info feature, causing me to have to reboot. The internet in my daughter’s room on her tv is nonexistent! She can’t watch any apps! I can only watch Netflix, everything else it’s just buffering, buffering, and buffering. Which didn’t happen with the older system. I have to replace the battery in my remote, at least, once a month! Should I go on? This new system is a bust! And I absolutely HATE your customer service! There is a language barrier, and when they can’t help you, they simply disconnect! After being on the phone for 45 minutes. I downgraded and it was never put through! Bring that sh.t back to the states!

Developer Response
Hi Andrea! I am sorry to hear about the issues you have been experiencing with your service. We are here for you and would like to help. Please feel free to email us back at AppSupport@alticeusa.com for further support.
My Opinion
03/26/2022

andrea mayo

I don’t know why I changed to Altice! My main box has to be constantly rebooted because I lose the ability to rewind/fast forward live tv. Now I reboot and it still doesn’t work! My main phone now has to be in my living room instead of my kitchen! The cable box in my bedroom constantly loses the ability for me to look at the info feature, causing me to have to reboot. The internet in my daughter’s room on her tv is nonexistent! She can’t watch any apps! I can only watch Netflix, everything else it’s just buffering, buffering, and buffering. Which didn’t happen with the older system. I have to replace the battery in my remote, at least, once a month! Should I go on? This new system is a bust! And I absolutely HATE your customer service! There is a language barrier, and when they can’t help you, they simply disconnect! After being on the phone for 45 minutes. I downgraded and it was never put through! Bring that sh.t back to the states!
Developer Response 03/28/2022
Hi Andrea! I am sorry to hear about the issues you have been experiencing with your service. We are here for you and would like to help. Please feel free to email us back at AppSupport@alticeusa.com for further support.

Thanks for using the Optimum TV app! We're listening to your feedback and working hard to make the app even better for you. In this update, we've made stability and general bug fixes, and have provided latest OS support. To ensure you always have the latest version, please turn on auto-updates. Your reviews and feedback are important to us. If you are enjoying the app, please consider leaving a review or rating!

Version 3.4

08/27/2024

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Search History
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

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