Optimum TV 12+

Service.

This Altice company is French, and is not Optimun anymore, they bought “Cablevision” and depend of the boxes you have. I have the “Altice” all in one that doesn’t need a Router. For the situation with the CV-19, they haven’t been doing the regular updates they usually do during the nights in order not to interrupt the viewers programs, because they have been working remotely.

Also, I learn how to do myself because I understand is so frustrating to trying to watch your programs and cannot do it because you have not idea what to do.

Here is my little help, If you have the “Altice” black box and also the small one if you have a secondary tv’s, unplug the main box from the back of it, for about 2-3 minutes, and plugged back and let it rebutted by itself, you can do that with your tv on that will show you a dark screen for few seconds, and then you’ll see how starting the rebutting of the box, and when finished the time will come out again, and turn on the box and you’ll see the program’s back.

I hope my suggestions work, and if he doesn’t at first, try again.

Good luck.

Optimum app has many problems

More often than not I can’t watch my television programs on my iPhone in my own home. It can be very very slow to load and then if it starts to air the program it very often quickly thereafter freezes up. I’ve tried rebooting and reloading the app and various other suggested fixes or workarounds with no success. Sometimes (less than 20% of the time it works without issues. It is very unreliable and frustrating particularly when there is a live program that I really want to watch and the app lets me down.
I have tried to call and speak with a technician or manager and the way that the customer service system is set up is is apparent that they just want to wear you down in your effort to get help rather than speak with you.
This is NOT THE CASE with any of my other apps including but not limited to, Netflix, Prime Video and several others.
I wish that Altice would hear what I’m saying and I am joined by many many others, and pledge to fix this problem in the first quarter of 2025, not because it does or doesn’t matter to your bottom line (although I believe in the long run it does) but because you can show that you care about your customers and you care how your company and its reputation is viewed by the people who you serve…….

Developer Response ,

Thank you for your feedback. Please send us an email to AppSupport@optimum.com for further assistance and include your account information. ^Mariana

Guide doesn’t work since last update

Ever since the last update the guide works up until I try to see what’s on later in the evening. When I scroll an hour or more in advance and try to see what’s on other channels the guide jumps back to channel 2 before I get a chance to see what is on and on what channel. No matter how many times I try to scroll down to higher channels it just jumps back to channel 2. This happens on both my iPhone and iPad. Both are running the newest version of the app. This is typical of Altice service even though I can’t fault the app developer for the crappy cable/internet service provided by Altice. Can’t wait for Fios to come to town!

UPDATE: It’s been over a month and the app still does the same thing. In the guide, if you scroll past the current time to look at what’s on later in the day, and then scroll down the channels, the guide keeps snapping back up to the first channel before you can see what the other channels are showing later in the day. This only happens if you are trying to see what’s going to be on later, not what’s on presently. The App Developer replied asking me to email them with the particulars. THESE ARE THE PARTICULARS. JUST FIX IT!

Developer Response ,

Hello! We are here for you and would really like to help with this! Please access the App Store and check for any new updates. If you still have an issue, please send us an email with your account information to AppSupport@Alticeusa.com so we can best assist you. Thank you so much. ^Juan