Fios TV Mobile 12+

Good App, just a suggestion

I like the FIOS App, but I have a suggestion. When the premium channels have a “free” month (or two week free preview as in Starz’s current promo)so customers can see if they want to subscribe to it, I wish it would automatically appear in our channel lineup. HBO is one premium channel that was ‘given’ to those of us who don’t have it less than a month ago. That channel did “appear”. However, the current two week preview for 2 week free Starz is not ‘appearing’ on my iPad FIOS App....just on my main TV Screen where I have the set top box. However, one has to wait 15 minutes for it to appear! Groan! Why?

I recently had a horrible day with this app. The service went down in the middle of the night (2:13 a.m.)...so could not connect at all. When it came back on, within a half hour, the streaming service would freeze and the “spinner” appeared every 10-12 minutes for the entire day! When service resumed without the constant spinning I now have a poorer quality picture. It gets blurry and eventually the picture degrades to the point that you can’t read what is on the screen at all after a while.

Customer Support? Customer Contempt!

My ability to create favorite channels on my iPhone and iPad devices does not work. I have been trying to get ‘Support’ to solve this problem since... September. Yes, you read that correctly: <September>. To no avail. I have been given instructions on how to solve the problem that are ineffective. I have been assured that the problem has been ‘elevated’ to a higher management level. No change. I have been assured over and over again by customer service personnel that <they> have assured by the developers that they have been working on the problem, and it should be corrected by a certain date. No change. I was most recently told that there is an upcoming update that will solve problem. The update came and went. No change. On top of all the above what has really gotten to me is the indifference. After awhile, trying to get a response from the support function within the app is met with complete and utter silence. They. Just. Stop. Responding. I used to regard customer service as one of Verizon’s strengths. No more. I am now actively looking for alternatives. This long-time, loyal customer is fed up.

Developer Response ,

Hello our support team owes you a resolution. It seems you already submitted a ticket via the help center located within the app, if you would be so kind in emailing us the support ticket # to fiostvapps@verizon.com, I will ensure we make this a priority.

If only it would not constantly quit randomly

I have a 1st generation 12.9” iPad Pro with 128gb storage. I love this app and what it can do, but it’s loaded with bugs. I can’t move the cursor or whatever it’s called to go through a commercial or to skip a part I already saw etc, etc. The screen goes black and there’s a white box that says “Retry”. And about 90% of the time that doesn’t work! It keeps happening. So I have to close and relaunch the app. And sometimes doing that kind of reboot doesn’t avoid the random stopping. If it doesn’t stop outright and show the Retry box, it goes to a black screen and the sound is gobbledygook. Occasionally if I move the cursor forward, or use the arrows to forward 30 seconds or rewind 10 seconds, the picture may come back. Usually not. It also stops for just seconds numerous times during all shows; the white circles whirl around for 2-10 seconds. If I stop watching it never resumes at the stop point. If I pause, when I hit play it skips forward rather than pick up at the pause point. I also have tried to favorite certain channels but it doesn’t work. None of these things occurs on our TVs. Pls fix these bugs! Thank you.