First Due Mobile 4+

Great app, but can be much better

I have two concerns regarding this app.
1: how slow it is to open up once you get a notification.
2: the GPS. If you get dispatched to 100 Elm st. The map shows a completely different address that’s close by. Sesame thing when you go to click the button for directions (and it opens up a 3rd party GPS).

The second one is the biggest issue for me. As a relief driver, I use this app daily. Instead of using the map, I type in the address once I get the notification.

Developer Response ,

Hi. Please accept our apologies for your bad experience with the app, and thank you for providing feedback. If you need assistance, let us know by submitting a ticket to our Support Team, and we will gladly help. You can create a ticket at https://support.firstduesizeup.com/portal/en/newticket

Love it

As a driver, I am really loving this app. As soon as the notification comes in I can quickly pull up the image of the incident and get a look at things like my water situation, FDC locations, and the structure itself. Helps me get a leg up on water and positioning and only takes a few seconds. If I’m heading out of the first due area it also lets me get a quick look at my first few turns, giving my officer some time to get settled and into the map books while I can already be heading down the road as soon as the crew jumps in. The only negative I have for the app is that there is no way to silence the alerts as they come in. I would love to keep the app running on my days off just to keep tabs on what incidents the other shifts are running but the notifications won’t silence and hearing the tones go off on my days off can get old. Even turning sounds off on my phone won’t stop the notification audio from going off. I have to turn off notifications completely in the app settings and then I can’t see what calls come in at all. Just add a no sound option in the tones list, please.

Dave

UPDATE: Little improvement since last post. We’ve also noticed that this program is heavily reliant on downloads rather than using the hard drive (the gigabytes of memory available) in the host iPad or tablet. This slows down the App making it a total slog fest.
Also, you can’t navigate in the Preplan Map, you have to switch back and forth between the Preplan Map to the Nav Map to see your relative position. LAME! Also, the App is constantly requiring updates, usually when you’re trying to respond to a call, like daily version updates.

Clumsy, clunky, glitchy app. Not user friendly, especially while bouncing down the road enroute to a call. The screens are too busy with too many screens within screens (windows) that compete with each other. It doesn’t track other units as well as Incident View or Life 360. It’s slow to download hydrants. It’s a heavy program that requires ideal fast connectivity. You have to completely leave your navigation screen to look at Pre-plans. Way too much button pushing while trying to drive, navigate and get your crew briefed enroute to a call. Your head is buried in the screen the entire drive into the call. Needs to be streamlined.

Developer Response ,

Dave our apologies for the bad experience you had, we are open to any feedback that will help us improve the app. We have improve the performance of the app so please make sure to have always the latest version of it.

Please submit a ticket and we will gladly review your case.

You can create a ticket at https://support.firstduesizeup.com/portal/en/newticket or by sending an email to support@firstduesizeup.zohodesk.com