First Due Mobile 4+

Great app, but can be much better

I have two concerns regarding this app.
1: how slow it is to open up once you get a notification.
2: the GPS. If you get dispatched to 100 Elm st. The map shows a completely different address that’s close by. Sesame thing when you go to click the button for directions (and it opens up a 3rd party GPS).

The second one is the biggest issue for me. As a relief driver, I use this app daily. Instead of using the map, I type in the address once I get the notification.

Developer Response ,

Hi. Please accept our apologies for your bad experience with the app, and thank you for providing feedback. If you need assistance, let us know by submitting a ticket to our Support Team, and we will gladly help. You can create a ticket at https://support.firstduesizeup.com/portal/en/newticket

Love it

As a driver, I am really loving this app. As soon as the notification comes in I can quickly pull up the image of the incident and get a look at things like my water situation, FDC locations, and the structure itself. Helps me get a leg up on water and positioning and only takes a few seconds. If I’m heading out of the first due area it also lets me get a quick look at my first few turns, giving my officer some time to get settled and into the map books while I can already be heading down the road as soon as the crew jumps in. The only negative I have for the app is that there is no way to silence the alerts as they come in. I would love to keep the app running on my days off just to keep tabs on what incidents the other shifts are running but the notifications won’t silence and hearing the tones go off on my days off can get old. Even turning sounds off on my phone won’t stop the notification audio from going off. I have to turn off notifications completely in the app settings and then I can’t see what calls come in at all. Just add a no sound option in the tones list, please.

Like eating soup with chopsticks

I thought apps were supposed to be user-friendly and efficient when in a palm sized device. This app does work, but it doesn’t work great due to navigation issues and it’s generally all-around clumsy. Looking at calendars where it’s a screen inside of a screen that requires you to drag it around to see within the same week makes me want to jump off a bridge. Doing things like equipment checks where I needlessly have to scroll all the way to an item that I have already clicked on makes me wanna total my own car with me inside of it. It does everything that my old apps did for work, but worse. I’m only using it because my job is now switching to it and I hope the developers see this and make things more streamlined as this app feels like it was created by someone who had never seen a smart phone before.

Developer Response ,

Hi Ivan.
We are sorry to hear you had a bad experience with our app, we are open to any feedback that will help us improve it.

If you need assistance, let us know by submitting a ticket to our Support Team, we'll gladly help.
You can create a ticket at https://support.firstduesizeup.com/portal/en/newticket