FirstKey Homes Resident 4+

When we receive our rental home it was filthy the toilets where dirty and both were leaking and needed the floats to be switched. Walls and ceilings where all dusty. The whole place was left as it was left by the last renters . We asked them to have a cleaner come by and clean it before we moved anything in and that they would contact us before entering the home and they did not nor did they follow up to ask if it was done. So and behold it was NOT done they just left us a card to purchase cleaning services! Lol . so we had to clean and fix everything ourselves. Luckily we are handy people ourselves but i would not recommend this company to anyone if this is how they operate. Besides that the home is decent. Wasps nests throughout the back which is natural but excessive cause of lack of attention. But this is our home for now. And we are grateful. But again i wouldn’t recommend

FirstKey Homes is an awesome corporation! I love what they stand for.
Although, here in Arizona the staff need either retraining or replacing because they lack the passion for making customers very satisfied.
Their conflict resolution skills are rated as low because they don’t follow through to see if the needs are being met on both ends.
I wish I had one of those positions overthere I believe I could really bring the love and care to this dry but fertile land.@makingadifference. A lasting relationship with care and professional results. That’s what I’m paying for
Thank you for the opportunity to speak up

I love the home I live in. But the management company not so much. I personally think that they are not responsive to residents concerns, requests, or issues and everything is on the tenant. So all they do is basically just provide a roof over your head and everything else is on tenant. Anytime you contact them make sure you document who you spoke with and when because they almost never follow up or follow through on anything unless you call them 10 times which is sad because it speaks to their professionalism as a management company which is why I just try not to call because it’s draining to tell ppl how to do their job especially when ppl are struggling trying to pay their rent during a pandemic.