Morgan Properties Resident App 4+

This app allows me to put in service requests with ease. Everything is sorted well and checking the status of these requests is also a breeze. I can view up to date information about my financial status and the portal allows easy navigation to different BILT reward options. I am able to sign lease documents and view my current paperwork. The community tab allows me to see ongoing and upcoming events and notifications. Everything loads fine and I have not noticed any small glitches making things difficult. Easy 5/5!

The only part that I actually like and find helpful is how fast and easy i can pay my rent compared to the process it takes to do it on my computer. But on the other hand, it takes me like 5+ tries to make a maintenance request bc it gives you the option to leave the request page you just started typing and didn’t send yet- without saving it- If u swipe down from the top. But you also need to swipe down to leave each pop up window while u are filling out the form and it keeps completely exiting the maintenance request form and I have to start all over again. Also they don’t give you many options like the website to contact managers, etc it’s kinda limited. But overall It’s not bad

There’s a whole warning when you go in to use the payment function basically telling you not to go back or cancel your process, it can cause you to basically “ghost” pay and will f up how you view the balance. Its super buggy and small things you do while using the apl can cause an issue in posting payment. I mean..the core function we use is payment, so the rest of the app, even if it works fine, doesnt really make it easier to pay rent.

So that alone is annoying. Not to mention, we tried to add a bank account that we know for a fact have never added before, and it tells us its already connected and wont let us add it. Then it connected an account…that is neither of our account numbers - so its just some random account?? Idk.