FirstMobile App ٤+

The update is OK but you guys supposed to allow another means of login apart from atm card
I lost my atm card last two weeks now and now that I want to login to my mobile bank app I can't just because I don't have atm and for me to get another atm it will take some times cause where I am is a rural area where there's no bank. I don't really like using USSD cause it too frustrating for me
You guys should try to reconsider and do another update that will allow use to login with our mobile number or email please

This is a typical mess section, I’m an old customer that moved to another country and changed my name, I’ve been contacting DiasporaBanking department to change my name and type of account for the past 4-3 months and this particular customer service agent will be rude anytime I called. He will either tell me he’s not on his desk or he’s busy and even say I’m disturbing him. Can anyone imagine a customer service person says a customer is disturbing him. At this point, I don’t need the account again, I just need my name changed on my BVN since I registered my BVN with first bank and it seems nobody can help. The name of the customer service rep is Atalobhor Christopher Ehis, you are very rude and you don’t hung up on customers. You hung up on me many times even when I want to ask a simple question. I don’t even know you but you are on another level of rude. I hope this get fix or I’ll continue to every other platform to show how first bank customer service rep are very rude and incompetent.

This upgrade is terrible.
It doesn’t automatically use the same login details and mPIN (fingerprint or facial recognition) as the original version.
Worse still, trying to change mPIN from the app doesn’t work. It doesn’t see all your previous details like your secret Q&A etc. what’s the point of that?? It’s like getting a whole new app entirely. Don’t call it an “upgrade” then! I wish I could go back to the previous version until all this is worked out.

The most frustrating this is getting support from first online by email. This is 2 days after my email to them using the email given by the App and still no response.