FirstMobile App ٤+

The update is OK but you guys supposed to allow another means of login apart from atm card
I lost my atm card last two weeks now and now that I want to login to my mobile bank app I can't just because I don't have atm and for me to get another atm it will take some times cause where I am is a rural area where there's no bank. I don't really like using USSD cause it too frustrating for me
You guys should try to reconsider and do another update that will allow use to login with our mobile number or email please

This is a typical mess section, I’m an old customer that moved to another country and changed my name, I’ve been contacting DiasporaBanking department to change my name and type of account for the past 4-3 months and this particular customer service agent will be rude anytime I called. He will either tell me he’s not on his desk or he’s busy and even say I’m disturbing him. Can anyone imagine a customer service person says a customer is disturbing him. At this point, I don’t need the account again, I just need my name changed on my BVN since I registered my BVN with first bank and it seems nobody can help. The name of the customer service rep is Atalobhor Christopher Ehis, you are very rude and you don’t hung up on customers. You hung up on me many times even when I want to ask a simple question. I don’t even know you but you are on another level of rude. I hope this get fix or I’ll continue to every other platform to show how first bank customer service rep are very rude and incompetent.

For the decades First Bank of Nigeria has been in business, you would think that right now, with all the Tech Innovations First Bank would be right up there with the rest of the banks that has made it easier and user friendly for their customers to enjoy banking services available to them. In this 2024, the daily limits for transactions you could do is 500,000. You can’t be able to call First Bank from outside Nigeria and connect with a reasonable individual in the customer care section. There are days that credits send to your account don’t reflex until after one month, if you’re not dealing with the difficulty of getting into your account, it would be to send money out of your account. I so regretted the day I came to you guys to open a savings account.