Fiverr - Freelance Services 4+

Do not waste your time…

I started out and spent $ on Fiverr and was satisfied initially. I even left sellers great feedback to help them and referred business. Now starting to wonder if it’s more of a “scam.” Come to find out…3 of my orders have been declined in a row and go into a “balance.” For all of these…I needed a project and the seller told me they could provide. Then they answered none of my questions over a several day waiting period (I have screen shots of the comm I sent with absolutely no replies) for the project and told me a few hours before project end period they couldn’t do it. So…I wasted 4 days on a project they likely had no intention of doing. Now I’m also finding out they may not give me my $ back but they apply it to my “balance” that I’m not going to use because I’m beyond frustrated at this point? Hoping they will at least do the right thing and refund me directly given my recent project had zero communication as I was waiting and ended up being cancelled. I wish they had a more strict communication policy if a seller is just in too deep because I completely understand but please…just tell me that rather than make me wait for 4 days and cancel on me last minute. Soooo frustrating!

Developer Response ,

Hi, we'd love to help you. Please write to http://tinyurl.com/fiverrhelp and our team will help resolve your issue quickly.

Want better seller advocacy

I’ve enjoyed using this platform, however there is ZERO protection for sellers on here. It can take weeks for funds to be released. The two weeks does not begin until the order is marked complete and buyers can drag out the order time by making revision requests within the hour the project is set to be marked complete. The clock does not add time to the seller either when this happens causing you to go into negative hours and risking being late. It also doesn’t take into consideration when an order is placed in late evening hours or the middle of the night so 8-12 hours can go by before you actually get eyes on a new order. I’ve had multiple buyers on here try to scam me out of my time. Refuse to pay for services and then essentially request those changes in their revisions. There is also no way of showing when they’ve hit their revision limits so they can just keep requesting revisions without it prompting them to pay for more if you have a revision limit set on your order. There is also no way of reporting said clients on these orders. You can cancel the order (which doesn’t help the seller because they are out the money after all the work) or you can modify the order to offer a refund. Again it doesn’t protect the seller against rude and greedy customers which is frustrating. Please do better in protecting the sellers on your platform.

Too many scammers

I made a sellers account and attempted to start a small business selling my services on this platform. There is high competition with everything it seems and countless sellers to choose from. The only contact I received was from trolls/ scammers pretending to want my services only to waste my time and attempt to ruin my ratings. There is next to no customer service from Fiverr and the platform takes zero responsibility for allowing this to occur. If they took more time to develop ways to prevent this then maybe I would try this again. The open platform of allowing anyone who took a minute to create an account, to text/ chat with you about anything they wish. One of your ratings is called response time. So I have to waste my time responding to something completely outrageous and ridiculous it be a scammer or a troll - just in order to keep my business going. that’s completely wrong and they need to do something about allowing people to just reach out and chat this is not online dating. The platform makes you fill out an excessive not The platform makes you fill out an excessive amount information about the product or service that you’re selling. It should be more than enough information for someone to read discern and decide if they want to buy a service or not. IMO no one should be allowed to chat with someone until they have actually paid for one of the services that a seller provides.