Flame Broiler +4

Almost a good app

UPDATE:
Woot! They fixed the problems below with their most recent update!! Can select veggies and apple pay seems to at least fix locations that don’t have that credit/debit card functionality on this app for whatever reason. Super thrilled they read, replied, and fixed the problems I brought up.

OLD:
I love flame broiler so was excited when they came out with an app/rewards program! However the app has lots of bugs. Biggest one being that you can’t select a subset of veggies - if you try to deselect an option it just say “max number of options selected” and so you can’t customize. 2nd is that most locations I try don’t have any payment method “set up” so you can never complete the order. Now I’m getting an error that a location doesn’t allow for pickup orders… All these problems go away when ordering online however. Otherwise this app makes things a lot simpler than ordering online. I wanna love this app but too many bugs - I desperately HOPE they get fixed in the future!

Resposta do desenvolvedor ,

Hi there! We sincerely apologize for the issue you're experiencing and are here to make things right. Our team was made aware of the issue & we resolved this in a recent patch! Please reach out to us at comments@flamebroilerusa.com if you are still running into this issue, or if we can provide any further assistance.

NEW UPDATED AND FAST EASY USING APP

This app lets you customize what vegetables you want, what rice and even the sauces that you want!!!!! In regular uber eats or delivery orders you need to leave special note and many restaurants can have them turned off. Here you can apply as many special requests that you have on!!! I order at 2316 w chapman ave They have limited time Spicy chicken which I absolutely love . And has past orders as an option so i can re order my USUAL!!! Also as a magic sauce person THEY HAVE THE BOTTLE ON THE APP.. now i can finally enjoy sauce even with my other meals <3

Resposta do desenvolvedor ,

Thanks so much for taking the time to leave a review! We're so happy to hear about your experience :)

Drop us a note at comments@flamebroilerusa.com if we can ever be of any further assistance 🔥❤️️

Still a bit glitchy

So I see that they’ve made various updates to the app to fix bugs and other improvements. Well, they may need to make more. I specifically came to leave a review because of how frustrated I’ve been with the app. I keep building up points, but I can’t use them because every time I try to use the points, and I FOR SURE have the item in my cart (for example, avocado add-on or mini bowl), it says I don’t have the item in my cart so I can’t apply the reward however, it’s still takes my points away. It takes my points away but doesn’t apply the discount. I have to make sure to “unapply” the reward. Very frustrating.