FlexiRoam eSIM & Data Plans 4+

My Go-To Roaming Data Companion

I am a frequent traveler usually in a new country each month. I used to have a huge number of physical local SIMs as local data was more economical than my provider roaming data. I discovered FlexiroamX at Sao Paolo Airport about 2 years ago with the SIM and it has changed my life for data roaming. However the eSIM has been a game changer, and allows me to keep my local number for phone calls and use FlexiroamX for data. I highly recommend it, and would only say, add some more local providers in some countries (like Brasil where there is only 1). The customer support too (thank you Carlos!) is also very good. Just one note though, the app notifications on the iPhone have been inconsistent in the last few updates, and disappear if I don’t open the banner immediately, maybe worth a look? Bottom line, it works brilliant.

Worth the effort 👍🏼👍🏼👍🏼

I will admit that a couple of years ago when I first discovered FlexiroamX, I was a bit intimidated by the set up. However, with the prompt and immediate assistance from customer support, I was up and running, and never look back. Flexin is well developed and well maintained and their customer support is tops. Whether you’re a monthly traveler or an occasional traveler, they have a plan that will work for you. I recommend that you buy your plan before you go and top up with a little extra so if you need to add some time or GB it’s instantly available.

Too inconsistent

When it works it’s fine but I’ve had it happen to me multiple times where it just stops working all of the sudden. Sometimes for short periods of time (a few minutes to a few hours) and sometimes for long periods of time (days). They do have a responsive support team via WhatsApp but be prepared to spend a bit of time with them. I was on with them once after service stopped for two days and they helped fix the issue but it then stopped working the next day and was on with support for over five hours with no resolution. They literally suggested I “go outside”. Unfortunately I have a lot of data left on the plan, but I can’t wait for it to switch back on, especially while traveling, so will be trying to find a different solution. This has happened to me in multiple countries so, while I do understand they’re at the mercy of local networks it is still too inconsistent across my varies experiences for me to be able to recommend in good faith.

개발자 답변 ,

Hello KKJ, I'm Chris from the Flexiroam Customer Experience team. I will reach out to you personally to discuss your feedback further. Our team is committed to providing outstanding customer service and we strive for 100% customer satisfaction on all of our data plans. Therefore, we would like to ask for an opportunity to correct this situation and help make it right for you. Please send us an email at support@flexiroam.com or contact us via our support channels (Flexiroam App, FB, Line, IG or WhatsApp +60132047800). Please look for Chris. We hope to hear from you soon and thank you in advance!