Flip.shop 12+

I love the concept of the app. There’s a wide variety of styles that I’d love to add to my closet (I do wish that they might eventually add shoes and maybe jewelry). The main reason for three stars though, is that when I tried to make my first purchase they tried to charge it to my credit card THREE TIMES (NOW FOUR) even though I had the credits in my account for the order (I had put a hold on my credit card for a different reason so each charge was declined). After the first charge, I spoke to their support team (which has been extremely helpful answering all of my questions since I got the app) and I was told that it was just a system issue that would be fixed the next morning. However I received another notification of an attempted charge later that night. I gave it another day or two, but received yet another notification of an attempted charge (these notifications are from my credit card company, not Flip. I did not receive anything from Flip telling me that they were attempting to charge me +$200 for the order.) I thought it was taken care of this morning since the credits were deducted from my account and I was free to order another box, but I actually just got another notification of an attempted charge while writing this review. Now considering just deleting the app altogether if I can take my credit card off the account. Great concept, but be careful...

Hi Erin - Thank you for taking the time to leave a review, as a 3-month old company we appreciate any and all feedback from our customers so we are aware of any issues users might be experiencing. I chatted with our customer service team and we were able to identify the issue you were experiencing. Unfortunately, there was a glitch in our system that affected some users this past week that was charging cards instead of puling for credits. We were able to successfully fix your account, but if you do not see this on your account, please reach out to us at WeCare@FlipFit.com Our developers are currently working on this issue so it does not happen again. Also, I am happy to share that we have additional items such as accessories hitting the app very soon!

I found this app yesterday when searching for an about face makeup product that’s constantly sold out on Halsey’s website and Ulta. It popped right up when I typed it into safari. I immediately went to purchase it because I’d been wanting the color for months, and I was very surprised and confused to see that it was only $12 total (normally a $16 product plus shipping.) I did minimal research and looked up the reviews on this app to make sure it wasn’t a scam and placed my order with a nervous feeling in my chest. I was suspicious bc the product is always sold out, hardly ever on sale and I had never even heard of this platform before. Turns out the app starts you with 30% off your first order (I believe?) The order has shipped already as promised and I am very very excited to continue to use this app in the future (if my order arrives without any issues.) It is basically like tiktok with purpose. You watch clips that people make reviewing products that they ordered and you earn credit by voting on the videos that others post. The credit is put towards any products that you order off the app in the future (up to 30% off.) I believe you can also earn credit if you choose to post a review video yourself. Such a good idea and for somebody like myself who’s constantly low on cash it’s very convenient!!

We're so glad you're enjoying the Flip experience and we appreciate such positive feedback! Thank you for your review!!

Overall, I love the whole idea of the app and how it works. From the scrolling to earn credit, the desire list, and even giving the opportunity to earn money from our real feedback.

The biggest things I dislike about the app though are that I noticed once I like a certain product from my feed, I just keep seeing more of the same product. I’d prefer to see new ones and not reviews of the same thing. Also I’m not sure how the algorithm works but I noticed some people’s videos easily get picked up and go viral and they only posted once, versus someone like me who posted multiple times even with products that are brand new and hardly get noticed. Makes the earning side less appealing because that’s initially what drew me in cause you’re allowed to start earning right away. So you’re just gambling against the odds on whether you’ll earn your money back from items you purchased!

Also, I wish the refer a friend “gift card” was fair and not based on how many friends one has on the app already. Just make it the same reward all around. I’d hate to refer a friend who gets a higher amount then they go and see another friend who got referred for less. With that said, why am I seeing people I don’t know that are supposedly from my contacts list? I truly don’t know who ANY of these are. Fix that issue.

We are always happy to solicit feedback from the Flip Community! Thank you for taking the time to write a review!