Florence Bank 4+

Love the new app. Much improved except that there are long pauses sometimes after executing a command/request. I take it back… to post this requires a nickname which is far more challenging to come up with that one would imagine AND why is it necessary?

Thank you for sharing your positive experience. We are glad to hear that that our app is meeting your needs. If you ever have any questions, or would like to review the pause in navigation in more detail, please call us at 413-582-5448.

So I use this app rather regularly and I find it good for everything except making online deposits. Every time I try this feature I just get some red text saying “please endorse... picture of back of check” blah blah blah. This is all I am able to see without any options to take a photo of a check or anything related to depositing a check. This definitely needs to be addressed and is a pain since I have to drive a good amount just to make a deposit.

Thank you for reaching out regarding your experience. We are very sorry that mobile deposit hasn’t been working for you, however, we are confident we have a solution for this. Please email us at onlinebankingtechnicalsupport@florencebank.com or call 413-582-5448 so we can troubleshoot further.

Since the most recent update this app has been terrible. It was great to see it had been updated for face recognition but that hardly ever works. When it does it just brings me back to the log in screen. It also crashes on a regular basis after logging in and again back to the log in screen I’m brought. I use this app for all my finances and I don’t own a computer. I’m hoping these issues are resolved soon.

We are very sorry to hear that the Face ID recognition is not working properly for you. Please email us at onlinebankingtechnicalsupport@florencebank.com or call 413-582-5448 and we will be happy to speak with you to troubleshoot further.