Florence Bank 4+

Love the new app. Much improved except that there are long pauses sometimes after executing a command/request. I take it back… to post this requires a nickname which is far more challenging to come up with that one would imagine AND why is it necessary?

Thank you for sharing your positive experience. We are glad to hear that that our app is meeting your needs. If you ever have any questions, or would like to review the pause in navigation in more detail, please call us at 413-582-5448.

So I use this app rather regularly and I find it good for everything except making online deposits. Every time I try this feature I just get some red text saying “please endorse... picture of back of check” blah blah blah. This is all I am able to see without any options to take a photo of a check or anything related to depositing a check. This definitely needs to be addressed and is a pain since I have to drive a good amount just to make a deposit.

Thank you for reaching out regarding your experience. We are very sorry that mobile deposit hasn’t been working for you, however, we are confident we have a solution for this. Please email us at onlinebankingtechnicalsupport@florencebank.com or call 413-582-5448 so we can troubleshoot further.

The app used to be fine and recently it’s been having a hard time loading. (No matter how much service I have.) it will just spin forever, let me enter my login information, and then spin forever again. Sometimes I’ll get a message saying it couldn’t validate my information and to try again. I’ll try the same thing a few times and on the third or fourth time it will work. I have not been able to get passed the spinning circle this whole weekend.

Thank you for reaching out regarding your experience. We are very sorry that app has not been loading for you, however, we are confident we have a solution for this. Please email us at onlinebankingtechnicalsupport@florencebank.com or call 413-582-5448 so we can troubleshoot further.