Found – Weight Care 12+

I’ve been on the found program for approximately 3 weeks now, this week being my third. The doctor was able to pinpoint exactly what my issue was and so far, my insane cravings and huge appetite have gone down. For once, I don’t feel restricted in what I eat. For once, Im not feeling like I should punish myself for eating ice cream! My coach Jenny is absolutely lovely and checks in on me all the time. She’s responsive, has sent me good feedback and tips, and has just been very encouraging and understanding about everything. My meds have been good but I’ve had some annoying side effects with them; My doc was super responsive when I reported the issues and he was quick to help me find an alternative that would still help me. I am loving this entire program so far. The holistic approach has been helping me learn to love myself more and to be kinder to myself . Thank you so much Jenny and dr peacock

Thank you for your 5-star rating! We are so excited to hear about your progress! Coach Jenny is pretty amazing, and our medical providers do a great job. Keep taking the next step.

I’m so discouraged by found. The so-called health coach barely checked in, and didn’t follow through. I requested a new one but nothing happened. The provider chose meds and was abrupt and didn’t look at medical records, but still prescribed a medication with a brief summary. I did more reading and there are very dangerous side effects that were not communicated. I questioned it and she said if I noticed them, to message her. But it takes 72 hours to get a response? And if you look closely everywhere you want to talk about a med it says “call 911.” This process took over a week and they still didn’t send the meds so I messaged about alternatives and she never responded. They immediately broke trust.

This app/membership is dangerous. You’re not getting the support and coaching you really need, and if you’ve never taken meds like this (live I haven’t) you don’t actually have a doctor. It’s a quick service pharmacy and not what is advertised. They are preying on people looking for support.

I looked into the 90 day money back guarantee and in the fine print there are a bunch of hoops that basically mean you’re on your own. I’m out $100 for nothing. Don’t do this-go find an in person doctor and talk about your options.

We apologize for the less-than-ideal experience and we truly value your feedback. We'd love to make it right, though. Please email us at reviews@joinfound.com from the email you signed up with so we can locate your account.

Absolutely do not recommend this company. First they used to offer coaching (I was in the program before when it was Torch, it was great, I was successful, and the reason I Re-joined) they no longer offer that (unless you pay extra). It’s just this app that is no different than the countless cheaper or free apps available. You have a consultation with a provider, who doesn’t listen when you voice serious concerns about side effects you are experiencing and their “doctor” tells you that that cannot possibly be due to the medication, even though the problem started with starting the medication and stopped after stopping it. Then when you cancel before the end of the term (at 90 days), they say that they will charge you $129. What for? To stop doing nothing for me? They already had all the money up front! Take from that as I won’t be using the service further regardless. They say on their website they offer a partial refund but that is a complete lie. You pay them to start to do nothing and then pay them to quit doing nothing for you. I’m setting an alert to tell them to cancel as soon as the window opens to do so without $129 charge because they deserve no more of my money.

Thank you for taking the time to leave a review. We are sorry that we didn't meet your expectations! The coaching aspect of the program has been changed to an add-on feature, and our program has changed quite a bit since launching as Torch in 2019! We do require the Terms and Conditions to be accepted prior to completing checkout, and in these terms, a 6-month commitment and early cancellation fee are specified for not fulfilling the commitment. 61% of Found members lost 5% or more of their total body weight within their first six months on the program. That said, we know that not every medication is going to be the right fit for every member, and we hope that you and your provider can discuss other medication options that may be better suited for you. We will also pass along your feedback to our team to improve the overall Found experience going forward.