Foxit PDF Editor 4+

Working again but had to fix it myself

Updated review: FoxIt PDF Editor is the best and most affordable PDF viewing and editing software I’ve found for the iPad and I’ve been using it for 3-4 years. The free version is great for viewing, allowing you to have up to five PDFs open in tabs at the same time. For $11/yr you get editing features, too.

With the update to version 12.0, the software reverted to the locked version and I was unable to reactivate it. The software contacted the Apple servers, recognized that I have an active subscription but then gave an “unknown error” message and the software stayed locked. This prevents me from editing or using complex PDF forms. I reached out to customer support, including screenshots of the problem on the iPad. After 9 days, I received a message about the Mac version of the software that made it seem like my messages wasn’t even read. After I posted a negative review here, I got a response within 12h. This tells me the company is focusing on sales over support. I fixed the problem myself by deleting the app, restarting my iPad and reinstalling it. This worked, but made me lose all my imported PDFs, which now have to be reimported. Bugs happen, but FoxIt needs to put more resources into customer support.

Developer Response ,

Foxit team is so sorry for the bad user experience this new release brings to you. Please contact the support team and provide your subscribed email address, they will help you solve this problem. https://www.foxit.com/support/ticket.html?isReturn=1

Great mobile PDF app

I use PhantomPDF on desktop, and this is a great extension of that software. It does a lot, but really nails the core functionality of mobile PDF software. My only gripe is the lack of ability to directly with Dropbox and Box. Although you can open your files in those services through Foxit’s cloud functionality, I really prefer to access my documents through my cloud providers’ native apps. Adobe does a great job of integrating with these two services, allowing me to open files from the cloud apps directly into Adobe and then automatically save changes back. Unfortunately, Foxit beats Adobe in every other aspect, so I have no app that does both well.

Give me the BLUE FOXIT back

So I turned on my iPhone, looked for the blue Foxit icon. Saw a purple icon in its place. Clicked on it & now cannot read my Bible reading file. Guess I will have to go back to Adobe reader. Oh I get it that Foxit can mow the yard, clean up oil spills & dispose of nuclear waste, but all I want to do is read my personal Bible reading file I created in PDF format. If anybody can help me do that I would deeply appreciate it. I used to tell people who got a free download from my website, to load Foxit or Adobe Reader on their device first. Now, I am only recommending Adobe. Why? Because the file was to difficult to find, then open. It was sluggish. I always had to turn on the “continuous” scroll when I opened it. Then when I did the two finger enlarging on my iPhone, where I was disappeared, and I would end up in a totally different place. I would pay money to be able to get the Blue Icon version back. It was the best, better than Adobe for ease of operation. Now that has been taken away and Adobe is my favorite PDF reader, and the only PDF reader I will recommend. Please bring back the older version.

Developer Response ,

Foxit team is so sorry for the bad user experience this new release brings to you. We will make improvements in the future release, thank you very much for your valued feedback!