Frame.io 4+

Great idea, but app needs work.

1. No dedicated iPad app. Not all of us work from iPhones.
2. Can’t comment in landscape mode and can’t see comments either. It’s annoying to have to constantly rotate your device to comment and then go back.
3. Doesn’t do a great job of supporting Bluetooth keyboard input. When using a Bluetooth keyboard on an iPad running the latest iOS and the current app version the “bar” that is above the keyboard disappears and you have to turn off the Bluetooth to get it back, which means after every comment you have to turn off the keyboard to see the “send” button. Pretty annoying.
4. App support is not 24-7 which isn’t great if you’re on a deadline and something goes wrong with the site or app. Especially for a paid service.
5. It’s sometimes a pain to get a members email confirmed, I’ve had an instance or two of people trying to confirm their emails and getting error messages back, which can be frustrating.

Overall I love this idea and how it could work (if the app always worked as well as it should) but think it needs a dedicated iPad app that works better with Bluetooth keyboards and Apple Pencil as well.

Developer Response ,

Thanks for your feedback! Our dedicated iPad app with support for bluetooth keyboard and iPad landscape mode is now available on the App Store. We've also increased our support offering to provide 24-hour support from Monday - Friday and 14-hour support on the weekends.

We’re passing on your request for landscape mode on iPhone to our product team and hope to implement your suggestion in future updates.

If you're having any additional issues with your keyboard or email confirmations, don't hesitate to reach out and our support team will be waiting to assist you!

Mobile app performs poorly.

My team loves this app for sharing video, however most video I shoot is on my mobile device. The desktop version seems fine but when I upload from mobile even on WiFi there are many problems. First, it takes 5-10 minutes to upload a 3 second video. When uploading b roll of short clips this takes forever. You can also only upload about 3 videos at a time. Meaning I can’t upload a lot of videos set my phone aside and watch them upload. It’s a time consuming process of uploading a few at a time, not being able to use my phone then uploading more. Also half the time this even becomes an issue because I get all types of errors. It will have uploaded then the file will be broken. More recently, yesterday, 16 files uploaded just as a white background. The convenience of the tool is out weighed by numerous bugs, having to constantly watch over each upload, and then having about 40% of the uploads fail. I have tried this on a iPhone X and IPhone 8 Plus and have had the same experience on and off WiFi. When I 1st got the program I had this issue, emailed the frame team to find a solution but never got one. Considering looking for other programs or just going back to google drive. Anyone else having this issue and have some fixes or alternatives to try?

Keep getting logged out, nightmare to log back in

It was nice to know I could review notes sent to me via this app, but it was a nightmare to log into it. I spent the better part of two days going back and forth with tech support to figure why I kept getting a “something went wrong” message each time I attempted to log in via the app. They couldn’t figure it out either.

I turned off any and all privacy settings on my phone, I reset it, I deleted then reinstalled the app multiple times. Miraculously, it finally allowed me to log in, only to log me out a few days later, followed by the same message “something went wrong” when trying to log back in. It’s not worth this much trouble when I can log in without a hitch on any computer.

I’ve deleted the app. I hope this issue is resolved in the future.