Thank you for your feedback! We hear your desire for a free viewing experience—this is exactly the key initiative we're passionately driving forward! 🔥✅ Coming soon, you'll enjoy:1. An exclusive, dedicated section for free short dramas2. An ad-supported viewing modelLimited-time bonus events (daily check-ins to earn coins, and more!)⏰ The first wave of content will launch this quarter—please keep your app updated!

Thank you for bringing this to our attention. We take such matters very seriously.Our app operates on a one-time payment model for membership, not a recurring subscription service. Therefore, the charges you are experiencing should not be originating from our app's billing system.This type of ongoing charge is typically managed by your app store account (Apple App Store or Google Play Store). We recommend that you take the following steps immediately:Check your subscription settings directly with Apple or Google:Apple (iOS): Settings > [your name] > SubscriptionsReview your purchase history in the same settings to verify the source of the charges.If you are unable to determine the source of the charge, or still believe it is related to our app, please contact us via Feedback in the in-app settings and provide any relevant details (screenshots of the charge, your account email, etc.). We will be happy to investigate this matter further with the App Store on your behalf.We apologize for any frustration this has caused and appreciate you notifying us. Customer service will be standing by to help resolve this for you.Best regards,The [FreeShort] Team

Hi there,We’re sorry for the trouble. The app is designed to work on both Wi-Fi and mobile data, so this definitely isn’t normal.To help us pinpoint the cause quickly, could you let us know:Does the issue happen on every Wi-Fi network you try (home, office, public hotspots) or just one?If you turn off Wi-Fi and use only 4G/5G, does the app load any faster, or does it still hang at the splash screen?With those details we can check whether it’s a routing block, firewall, or something else and get you a fix ASAP.Thanks for your patience!

Thank you for your feedback! We hear your desire for a free viewing experience—this is exactly the key initiative we're passionately driving forward! 🔥✅ Coming soon, you'll enjoy:1. An exclusive, dedicated section for free short dramas2. An ad-supported viewing modelLimited-time bonus events (daily check-ins to earn coins, and more!)⏰ The first wave of content will launch this quarter—please keep your app updated!