Freshcaller 4+

I can’t look at all the stats on the app, as an admin, I only see my own calls. When you answer, you have to close it in the app or it won’t ring for the next call. This feature doesn’t always pop up so it’s deceiving and easy to forget to do. Also, sometimes when someone else picks up the phone (on simultaneously ring) your app won’t stop ringing (if you have it on your web browser the rings stops but not on the phone app). You also can’t log your ticket in the app to a existing ticket, only create a new one.

Hi,
Thank you for your valuable feedback. We are looking into this. Please feel free to reach out to support@freshcaller.com if you need more assistance.

As a manager i want to see the live dashboard and call metrics from the mobile app.

Thanks for your feedback, it helps us improve the app.
We will let you know when this feature is being rolled out :)

Since the dark mode update was rolled out none of our phones ring on inbound calls. This update was supposed to add support for iOS dark mode, but all it did was break the app. Support solution was to turn off dark mode on the phones affected, which did nothing to fix the problem. Basically this is a useless app a this point, since no inbound calls can be received on the app. Hope they listen and fix it quick.

Thanks for your feedback. This is definitely not the experience we intended to provide for our customers. We have made some improvements in our latest build v1.6.0, please try using the latest version of the app and reach out to us at support@freshcaller.com if you face any issues. We'll be happy to help!